Obtain a position with a growth-oriented company where I can utilize my management and leadership skills to achieve their mission and vision plan. ADMINISTRATION AND MANAGEMENT - Experienced personnel manager, Knowledgeable of business and management principles involved in strategic planning, resource allocation, leadership technique, and coordination of people and resources. Demonstrated ability to develop policy and procedures to enhance efficiency.
EXCELLENT STRATEGIST - Provide solutions that boost productivity and efficiency across the organization. Quickly identify problem areas and implement effective solutions to meet goals.
EFFECTIVE COMMUNICATOR - Excellent verbal and written communication skills; ability to develop and maintain effective cooperative working relationships with co-workers, management and stakeholders, competent seminar speaker
CUSTOMER SERVICE/CLIENT MANAGEMENT - Proven record of providing outstanding customer service
01/2014 to Current
Account RepCardinal Health – Columbus, OH
Responsible for driving sales and services to new and existing customers.
Initial contact C-Suite (Chief Executives of Hospitals) to promote available services ranging from pharmacy management, medication therapy management and strategies to reduce readmissions.
Communicate technical and analytical information to insure superior customer service.
Document and provide performance outcomes - effectively communicate said information to stakeholders; Marketing Directors and Subject Matter experts Met and exceeded company established performance goals and metrics by doubling the industry standard for sales appointments.
Collaborating and participating in cross functional team project; development of a data base to support lead generation for Innovative Delivery Solutions Division.
01/2013 to 01/2014
Customer Service SpecialistVerizon Wireless – Columbus, OH
Processed in-bound calls and provide technical and analytical support to insure superior customer service.
Analyze current plans and provide recommendations to improve overall quality and satisfaction.
De-escalate customers and maintain a professional problem resolving focus to insure consumer and provider success.
Meet and exceed company established performance goals and metrics.
07/2011 to 01/2013
Licensed Insurance AgentAmerican General Life and Accident – Columbus, OH
Provide financial planning services through a consultative approach; licensed to sell Life & Health Insurance and Annuities.
Conduct educational seminars on financial planning and product portfolio.
Perform routine administrative management on client cases to insure superior customer service.
06/2007 to 07/2011
Caseflow AnalystSupreme Court of Ohio – Columbus, OH
Organized, directed and supervised court administrative functions to enhance case processing services for Ohio courts resulting in notable improved efficiency for those courts served.
Provided consulting services to Judges and court personnel in state of Ohio.
Conducted research and ensured compliance with trial court performance standards and guidelines.
Performed case management analysis and evaluation, monitored and analyzed caseload data.
Directed assigned personnel in carrying out the administrative functions and operations of the court.
Provided ongoing education and training to judges and court personnel on best practices on case management and the Rules that Govern the Courts of Ohio to include required statistical reporting.
04/2001 to 06/2007
Court AdministratorYoungstown Municipal Court – Youngstown, OH
Directed and managed the day-to-day operations of the court Responsible for all personnel management Developed, Implemented and monitored case management policies and procedures which enhanced productivity which met and exceeded state guidelines.
Prepared and administered the court's budget resulting in significant cost savings to tax payers while enhancing services.
Developed and implement personnel and operational policies and procedures for the court.
Served as communications director to all government and non- government entities in community.
Secured federal grant funding to automate the court Secured federal grant funding to provide all new security equipment.
08/1991 to 04/2001
UNIT DIRECTORCommunity Corrections Association Inc – Youngstown, Ohio
Ensured 100% compliance with industry standards and regulations.
Served as compliance monitor for the contracts, licenses and accreditation's with the Ohio Department of Rehabilitation and Corrections, Federal Bureau of Prisons, the Ohio Department of Alcohol and Drug Addiction Services and the American Corrections Association.
Worked closely with the Ohio Adult Parole Authority and Federal Probation Services to insure delivery of services and ongoing communication of progress.
Attended revocation hearings.
Responsible for all personnel management; Recruiting, training, developing and supervising staff.
Ongoing feedback on performance Oversight of program service delivery; Ensured clinical staff provided services and documentation of the same in accordance with Federal and state mandates.
Physical plant management; Responsible for oversight of the maintenance of all equipment, supplies and the needs for a twenty four hour residential facility that housed felony offenders making transition back into the community.
Bachelors Degree: Sociology Youngstown State University - Youngstown, Ohio Sociology
L.S.W: Licensed Social Worker Licensed Social Worker
C.C.M. Certified Court Manager - Through the National Center for State Courts
Successfully completed the five core competencies: Court Performance Standards, Court Finance, Case Management: Information and Technology, and Human Resource Information and Technology, and Human Resource
Master's Degree: Public Administration Ohio State University - Public Administration
Life and Health Insurance Life and Health Insurance
Ohio Association for Court Administration - active member -2001 -2011 Ohio Association for Jury Management - active member -2003-2011 Mahoning County Drug and Alcohol Addiction Services - Served as Board Member 2006 - 2007 Ohio Municipal & County Clerk Association - active member -2007-2011 National Association for Court Management; member in 2007 & 2008
Bachelors Degree : Sociology L.S.W : Licensed Social Worker C.C.M. Certified Court Manager - Through the National Center for State Courts
Successfully completed the five core competencies: Court Performance Standards, Court Finance, Case Management : Information and Technology, and Human Resource Master's Degree : Public Administration Life and Health Insurance
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