Livecareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Leadership-trained Accounts Receivable/Payables Supervisor/ Payroll specialist with extensive knowledge of Accounts reconciliations, Deposits, Chargebacks, Credits with Customer service and Payroll background with 11+ years of experience. Successful at balancing workloads between delegation, supervision and individual high-level accounts while creating eloquent, detailed reports and guiding a team of up to 7 accountants . Looking to bring thorough knowledge into a long term position/company.

Skills
  • Bookkeeping, A.R, Account reconciliations, payroll, Credit Card accounts
  • Chargebacks
  • Organized Professional, very detailed oriented
  • Personnel training and development
  • Invoice, credit memo , Tracking , processing and boxing orders
  • Knowledgeable in MAS 200, Microsoft office, Word, Excel, Powerpoint
  • Proven leadership/ Management skills
  • Customer service Excellence, Answering and directing calls.
  • Resourceful. Problem solver
  • Ability to work in a fast paced, Time sensitive Environment
  • Work well with a team and without supervision
  • Maintained Amazon online accounts for Products
  • Quick Learner, Multi-tasker
  • Always willing to learn
  • Small Medical terminology knowledge and healthcare
  • Verifying Licensing for new accounts ,Wholesalers, Pharmacies, Physicals
Experience
09/2019 to Current Account Receivables/ Payables/Payroll Specialist National Apothecary Solutions | City, STATE,
  • Prepared accurate financial reports each month by collecting, analyzing and summarizing account information.
  • Maintained full compliance when executing and tracking bank reconciliations, A/P, invoicing, billing and collections.
  • Reviewed purchase documents and company receipts for reconciliation with statements.
  • Resolved vendor and employee inquiries about invoices and purchases quickly through research.
  • Alleviated financial discrepancies by preparing bank reconciliations, managing field audits and reviewing accounting records for accuracy.
  • Tracked employee time and attendance for payroll.
  • Processed customer payments and set up payment plans.
  • Verified vendor accounts by reviewing documentation, rectifying issues and contacting account holders.
  • Prepared and mailed client invoices within expected timeframes to promote likelihood of on-time payments.
  • Implemented program to create daily spreadsheets and streamline financial reporting.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Educated customers on special pricing opportunities and company offerings.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Prepared monthly and year-end closing statements, financial documents and invoices.
  • Balanced reports and batch summaries to submit for approval.
  • Onboarded new employees in time reporting and payroll systems.
  • Processed rehires, transfers, terminations, garnishments and withholdings.
  • Followed IRS guidelines and state regulations when submitting payroll taxes.
  • Reviewed, investigated and corrected errors and inconsistencies in financial entries, documents and reports.
  • Prepared purchase orders and expense reports.
  • Responded to employee inquiries regarding payroll and timekeeping.
12/2010 to 09/2019 Receptionist/ A.R Dept./ Customer Sera. Supervisor Stratus Pharmaceuticals Inc. | City, STATE,
  • Took accurate messages for staff and management to facilitate open and speedy communication.
  • Provided clerical support to all team members to improve office efficiency and enhance productivity.
  • Kept reception area clean and organized to offer positive first impression to every visitor.
  • Directed clients to appropriate personnel to address concerns, resolved complaints or answered account-related questions.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Organized and updated daily/weekly schedules as well as monthly calendar obligations for various levels of management and staff.
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
  • Provided administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Maintained office safety by screening visitors, updating logs and issuing temporary passes.
  • Reconciled accounts receivable and prepared income summary reports and cash reports.
  • Assisted with time-sensitive functions, including recording credit memos, processing invoices and completing month-end reports.
  • Calculated estimated weekly invoicing, prepared and posted payments and followed up on all aged receivables.
  • Resolved collections by examining customer payments, payment history and coordinating contact with collections
  • Reached out to vendors and customers in order to resolve account problems.
  • Recorded cash, checks and credit card transactions to complete customer payments.
  • Maintained current understanding of state and federal accounting procedures to prevent any legal or compliance issues.
  • Entered purchase orders, Prepared picking sheets for warehouse staff to fulfill orders, EDI orders, transmission reports.
  • Issued credit memos to customers.
  • Processed returned , short-dated, expired products.
  • Handled Damages received or Shortages.
  • Entered chargebacks, issued and entered all Deposits for company
  • As well cross trained in warehouse, verifying lot numbers and shipping and packaging boxes to be shipped to wholesalers.
  • Payroll knowledge ( ADP)
  • Trained newly hired employees on product knowledge and how company process and department and created training manual for all to use as reference guide.
  • Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
  • Coached other employees in effective customer service and successful selling techniques.
11/2008 to 08/2010 Sales Floor Associate/ Cashier Victoria Secret | City, STATE,
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Provided every customer with professional and polite support for sales and service needs.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Planned and executed innovative merchandising to promote visibility on target products.
  • Offered coupons and special deals to increase quantity of customer spending
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Provided customers with unparalleled service and support for both in stock and back-ordered items, including placing special orders and calling other stores to find desired merchandise.
  • Consistently met or exceeded sales quotas .
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Provided outstanding customer service to customers daily, increasing customer service feedback scores .
  • Answered questions about current promotions and resolved issues according to store policies.
  • Reduced store theft by observing customers, identifying security risks
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
01/2008 to 11/2008 Cashier/ Server Pei Wei Asian Kitchen | City, STATE,
  • Maintain the cleanliness of the sales floor and cash wrap area
  • Restock the sales floor and complete other department duties , as necessary
  • Closed out food and beverage bills/receipts by accepting all forms of payment from the customers.
  • Deliver exceptional service by greeting and serving customers.
  • Support other areas/departments as needed, such as answering telephones, taking orders, and completing financial transactions.
  • Managed large sums of money daily .
  • Monitored the status of placed orders and encourage faster preparations.
  • Protected staff and customers from infection by cleaning and sanitizing surfaces and equipment.
  • Rotated stock items and ingredients to maintain efficiency and freshness.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Offered product samples, answered questions and suggested products.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Placed reservations through phone and email .
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Education and Training
Expected in 06/2008 High School Diploma | Miami Sunset Senior High School, Miami, FL GPA:

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Resume Overview

School Attended

  • Miami Sunset Senior High School

Job Titles Held:

  • Account Receivables/ Payables/Payroll Specialist
  • Receptionist/ A.R Dept./ Customer Sera. Supervisor
  • Sales Floor Associate/ Cashier
  • Cashier/ Server

Degrees

  • High School Diploma

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