Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Processed check requests and invoices promptly.
Eliminated billing inaccuracies by reconciling accounts.
Verified accuracy of information when entering invoices for payment.
Created and distributed updated customer statements.
Ran employee payroll
Managed quality communication, customer support and service.
Offered exceptional customer service to differentiate and promote the company brand.
Trained new employees on company customer service policies and service level standards.
Analyzed customer needs and then provided the best options, upselling products and services.
Coded claims forms and mediated disputes between carriers and clients.
New Castle High School 1990 - 1994
Butler County Community College 2010-2012
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