Self-motivated Office Manager with proven track record of recruiting, training, and overseeing administrative teams and personnel. Results-driven, excelling in fast-paced office environments, client relations, and concern or conflict resolution. Knowledgeable services to effectively address and respond to public and personnel inquiries. Able to take on multiple simultaneous tasks with excellent time management abilities and a resourceful approach. Administrative Assistant focused on driving productivity by leveraging strong front office management skills. Office Manager specializing in administrative support to busy law offices. Committed to delivering high quality results with little supervision. Motivated and reliable office administrative professional with over five years experience providing executive-level support. Responsible and energetic Office Manager and Administrative Secretary in office environments. Flexible Account Payable who adapts seamlessly to constantly evolving accounting processes and technologies.
Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily. Implemented updated online collection procedures for payment, increasing on-time payments. Made copies, sent faxes and handled all incoming and outgoing correspondence. Maintained the front desk and reception area in a neat and organized fashion. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Responded to telephone inquiries from clients, vendors and the public.
Executed accounts receivable reporting enhancements and reconciliation procedures. Received and submitted payments and applied amounts to customer balances. Reached out customers to collect outstanding payments via one-time or negotiated installment methods. Supported department staff by performing a wide range of clerical and administrative tasks.
Organized corporate and office meetings for up to 8 team members.
Interviewed, on boarded, developed and oversaw daily activities of 4 clerical and administrative office personnel. Conducted 90 days performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions. Monitored and controlled office inventory to ensure adequate supply levels, timely product ordering and efficient management of company resources. Developed and administered department budgets. Supervised 7 office staff members in daily tasks and performance. Planned for major business changes including system conversions and office moves. Receiving payment and deposit income including monthly report.
Assisted store management with meeting standards of service and quality in daily operations. Utilized security, safety and loss prevention strategies during shifts.
Answered and resolved customer questions and concerns. Collaborated with team members to improve performance and implement training updates. Skillfully anticipated and addressed guests' service needs. Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests. Developed positive vendor relationships.
Stocked meat cases. Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators.
Emphasized fast, friendly customer service. Consistently received a 100% rate of customer satisfaction. Complied with health and sanitation practices and procedures. Completed daily logs, updated computer tracking systems and filled out other relevant documentation. Stocked, priced, front-faced and rotated merchandise. Ordered and shelved weekly sale items for customers. Managed inventory to achieve targeted gross profit margin. Fulfilled special order requests, including special occasion cakes and party platters. Managed closing duties, including restocking items and reconciliation of the cash drawer.
Opened and closed the store, which included counting cash drawers and making bank deposits. Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate. Assisted customers with store and product complaints. Educated customers on product and service offerings. Helped customers select products that best fit their personal needs. Answered customers' questions and addressed problems and complaints in person and via phone. Managed quality communication, customer support and product representation for each client.
Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience. Communicated information to customers about product quality, value and style.
Filed paperwork and submitted reports to upper management. Sorted and distributed business correspondence to staff member or upper management. Maintained an up-to-date department organizational chart. Oversaw office inventory by restocking supplies and making purchase orders. Maintained over all counter serving food area in a neat and organized fashion. Delegated duties for a team of ten staff. Making schedule and help out supervisor to provide food prepare safety and employee safety. Perform short basic registering system and book keeping.
Table manner 1 month Certification
Basic Accounting 2 month Certification
Micro Economy 2 month Certification
Secretarial Workshop 2month Certification
Working with local and state governments has been a priority at Quantum since day one. Over the years Quantum have gained invaluable experience dealing with state and city government institutions. We possess numerous city, state and federal government contracts and work with many government offices on a daily basis.
Quantum holds Certification Woman Business Enterprise (WBE) Certification (PA) Minority Business Enterprise (MBE) Certification from the State of Pennsylvania and City of Philadelphia.
Microsoft Excel 2010 is a popular spreadsheet application. It is included Microsoft Office Package which includes Word and Power Point.
Test result for : Lielyanawati Prior
Company Name : Bohler Engineering PC
Test Administrator Email : firstname.lastname@example.org
Test Name : Microsoft Excel 2010 - Normal User
Test Date : 12/10/2015
Elapsed Time : 00:40:29
Questions Correct : 80%
Percentile Ranking : 50
Global Average : 75%
AMWAY - Silver Pin Achievement
Christian Appalachian Project - Member
The Boys and The girls Club of America - Member
Wounded Warrior Project - Gold Member
The American Society for the Prevention of Cruelty to Animals - Gold Member
Association Of Pennsylvania Judicial Court - Member, Active Interpreter
A Million Dogs for Walk to Cure Cancer - Gold Member
Dog Lover - Member
Personal Office Manager - Member
International Association of Administration Professionals - Member
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