account payable resume example with 11+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Hardworking Account Manager gifted at lead generation and efficiently resolving customer issues. Engaging and personable with the ability to increase business opportunities through outstanding client presentations, effective communication skills and a dedication to customer service. Talented Account Manager proficient in customer relations, sales and strategic planning. Demonstrated strong track record of success in highly competitive market setting. High-level sales cycle knowledge and excellent communications skills enabled achievement of challenging goals. Multi-tasking professional well-known for successfully turning problematic customer accounts into ongoing, lucrative contracts. Pursuing an Account Manager role where hard work and dedication will be highly valued. Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.

  • Order management
  • Account verification
  • Outbound telephone marketing
  • Account oversight
  • Checking quotes
  • Account management
  • Relationship building and management
  • Prioritizing workflows
  • Team Training
  • Vendor relations
  • Business Development
  • Client Development
  • Lead prospecting
  • Account development
  • Goals and performance
  • Account servicing skills
  • Vendor management
Work History
10/2020 to Current
Account Payable Ametek, Inc. Holbrook, NY,
  • Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
  • Reinvented team interaction with prospective clients by developing innovative and creative sales pitch implemented into sales team strategy.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Developed and delivered engaging and polished presentations to highlight products and draw favorable competitor comparisons.
  • Liaised between account holders and various departments, communicating effectively to maintain customer satisfaction and uphold company protocols.
  • Listened attentively with vendors on banking changes.
07/2018 to 10/2020
Accounts Receivable Specialist Pathfinder Bank Syracuse, NY,
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Performed targeted collections on past due accounts aged over net terms agreements.
  • Identified, researched and resolved billing variances to maintain system accuracy and currency.
  • Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
  • Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
  • Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
  • Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
  • Tracked invoices, receipts and deposit slips to generate monthly fiscal statements.
  • Tracked contracts, proposals and waivers to keep billing accurate and current.
  • Prepared and mailed invoices to customers, processed payments and documented account updates.
  • Closely managed monthly reconciliation schedules of all assigned accounts.
  • Analyzed, prepared and issued chargeback notices for payment to prevent third-party collection agency involvement.
  • Researched and resolved customer claims related to shortages, discount violations and returns.
  • Reported financial data and updated financial records in ledgers and journals.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Assessed data and information to verify entry, calculation and billing code accuracy.
06/2009 to 07/2018
Customer Service Specialist Wika Instrument LP City, STATE,
  • Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Answered average of 300 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Increased efficiency and team productivity by promoting operational best practices.
Expected in 05/2010 to to
Associate of Science: Education
Shorter University - Rome, GA
Expected in 05/2012 to to
Associate of Science: Bachelor Degree in Human Sociology
Shorter University - Rome, GA
Additional Information

Skills in Microsoft word, excel and powerpoint. Knowledgeable in Axapta software.

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Resume Overview

School Attended

  • Shorter University
  • Shorter University

Job Titles Held:

  • Account Payable
  • Accounts Receivable Specialist
  • Customer Service Specialist


  • Associate of Science
  • Associate of Science

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