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Account Manager\Sales Manager Resume Example

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ACCOUNT MANAGER\SALES MANAGER
Professional Summary
  • Accomplished Sales/Account Manager offering 6 years of experience developing new business and maximizing sales.
  • Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies to achieve market penetration. Successful record of expanding network connections through persuasive branding.
  • Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition.
  • Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
  • Service-oriented with more than 6 years of experience developing relationships and partnerships, servicing accounts and boosting profits. Strategic and analytical with motivational leadership style and expertise in building new network connections, promoting products and expanding territories.
Accomplishments
  • Managed the STEM award winning sales team at iFLY Atlanta. Bringing in over $1,007,000 in Stem education Field Trip revenue. Making iFLY Atlanta the number one STEM education provider for field trips in the nation in 2018 and 2019.
  • Between 2016 to August 2020 I have led the sales team at iFLY Atlanta to generate over $3,000,000 In Total Revenue for group and events department sales.
  • As a sales manager at Ifly Atlanta indoor skydiving I personally generated over $1,005,000 in Group and events total revenue between January 2017 and June 2020.
Work History
IFLY Atlanta Holdings LLC - Account Manager\Sales ManagerAtlanta, GA10/2016 - 08/2020
  • Accessed credit records to evaluate customer credit histories.
  • Followed prescribed scripts and maintained friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
  • Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
  • Generated and mailed updated statements monthly and processed demand letters.
  • Set up and updated customer accounts and CRM with interactions, payments and personal information.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Supervised staff of collectors, monitoring phone calls and letters.
  • Conducted investigations of customer accounts and payment histories.
  • Reconciled vendor statements and handled payment complaints or discrepancies.
  • Researched and resolved accounts payable discrepancies.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure.
  • Improved sales processes to streamline customer acquisition and onboarding strategies. Created effective strategies to target new markets.
  • Held weekly meetings with Operations team to identify techniques to overcome sales obstacles and operational flow.
  • Accomplished sales goals and boosted revenue by $1.6 million through product knowledge and customer relationship management in our second year.
  • Grew market penetration and sales figures by leveraging supplier relationships.
  • Developed strategic relationships with key suppliers and clients to foster profitable business initiatives.
  • Reduced expenses by effectively negotiating vendors prices, terms and service agreements.
  • Identified opportunities for growth within South East territory and collaborated with sales teams to exceed sales goal.
  • Reorganized and optimized leads management by implementing salesforce and hubspot CRM solution.
  • Pushed sales revenue to new levels with more than $1.3 million in yearly sales just In the Atlanta location groups in events department.
  • Developed national business relationships to drive business units outside of the Georgia market.
  • Initiated new sales and marketing plans.
Family Law - ParalegalLawrenceville, GA09/2017 - 08/2018
  • Developed polished legal documents, including motions and briefs, to support litigation processes and court proceedings.
  • Managed billable hour tracking, payroll, client invoicing and schedules.
  • Researched laws and regulations and delivered analysis and assessments.
  • Coordinated trial exhibits by organizing materials, writing documentation and preparing digital materials and displays.
  • Accurately handled data entry for over 200 clients into company-based software.
  • Managed day-to-day legal activities such as subpoena services.
  • Collected, drafted and maintained resources to provide comprehensive materials accessible to all firm lawyers.
  • Communicated with outside vendors on behalf of attorneys and legal departments.
  • Analyzed elements of civil litigation, including evidence gathering and presentation and client counseling.
  • Developed and coordinated training to maintain access to high-quality training materials.
  • Developed project management processes to improve cost-effective service to clients.
  • Maintained ongoing communication with opposing parties from discovery to trial phase to facilitate expeditious litigation.
  • Developed online, client-facing and internal resources and collated resource content.
  • Mitigated legal team's workload by reviewing and evaluating legal documents, including discovery materials and contracts.
  • Prepared legal briefs, motions and pleadings.
  • Examined and generated memos on statutory law, case law and federal and state regulations using online research databases, such as Westlaw, and print sources.
  • Reviewed contracts and reported findings to support legal team in development of breach of contract defenses.
  • Evaluated multiple facets of substantive law, including domestic relations, property law and bankruptcy.
  • Reviewed and analyzed government and judicial structures, as well as arbitration concepts and negotiation techniques.
  • Developed and promoted firm online systems and liaised with users to gather feedback.
  • Developed relationships among lawyers to facilitate knowledge-sharing and expertise.
  • Contributed to, maintained and updated online data repositories for accessibility and to reflect firm standards.
  • Established law library database accuracy by maintaining legal records to regulate disparities and perform updates.
  • Surpassed specific company objectives by cooperating with staff to implement project initiatives.
  • Aided legal crews by researching records and documents for case details.
  • Assisted lawyers with materials preparation for internal and external training events.
  • Assisted counsel in preparing answers, providing documentation and information for discovery request.
  • Investigated facts and laws to determine causes of action and to prepare cases.
  • Analyzed deeds of trust to verify grantor, grantee, trustee and loan amounts for executive leadership.
  • Drafted correspondence and documentation and disseminated materials to appropriate parties.
  • Adhered to privacy laws to avert possible information breaches and protect client data.
Dynamic Research & Market Research - Market ResearcherSnellville, GA09/2015 - 12/2016
  • Utilized diverse research techniques and online or published data collection tools to amass key information or statistics, supporting business objectives.
  • Developed campaigns and specific marketing strategies
  • Forecasted marketing trends based on previous data to adjust campaigns and maximize sales.
  • Created documentation outlining research findings for use by project managers, customers and other marketing staff to make accurate decisions about future plans.
  • Guided executive team during business development decision-making to optimize profitability, marketing strategy and communications planning.
  • Identified appropriate marketing channels and target customers for campaigns.
  • Studied demographic data to determine optimal targets, competitor offerings and tactics for persuasion.
  • Managed full-cycle sales
  • Informed supervisors and company leaders on regional sales needs to best meet customer needs and maximize revenue.
Childtime Childcare Inc. - Georgia PreK Lead Teacher Lawrenceville , GA05/2012 - 04/2015
  • Planned and implemented different daily activities to enhance overall development and growth of every student.
  • Chose optimum curriculum for each class and devised creative daily lesson plans to meet requirements and needs of different learners.
  • Maintained patience and level-headedness in diverse situations to continuously support student development and personal growth.
  • Oversaw work of a 6-person team of Prek teachers assistant focused on educating more than 66 students.
  • Administered assessments for each child and tracked results.
  • Guided student teachers and teaching aides in classroom management, leading by example and thoroughly answering questions.
  • https://www.linkedin.com/in/hannah-dixon-6b3621106
Skills
  • Collections
  • Scripted Responses
  • Strategic Account Development
  • Product and Service Sales
  • National accounts management
  • Direct sales
  • Coaching and mentoring
  • Account management
  • Territory Management
  • Time management
  • Operations
  • New Business Development
  • Database Management
  • Project planning
  • Account Administration
  • Financial and estate planning
  • Negotiation
  • Business Development and Planning
  • Goals and Performance
  • Sales processes
  • Systems and software programs
  • Strategic Planning
  • Marketing strategy
  • Sales Reporting
  • Sales expertise
  • POS expert
  • Advanced Salesforce.com user
  • Empowers high-performing sales teams
  • Trained in consumer marketing
  • Relationship building
  • B to B sales
  • Sales operation
  • Business administration
  • Executive presentations
  • Office management
  • Proficient in MS Office
  • Administrative support
  • Legal Research
  • Legal compliance
  • Criminal Law Knowledge
  • Litigation Support
  • Case Management
  • Legal administrative
  • Civil Law
  • Persuasion Techniques
  • Customer Accounts Management
  • Payment Collection
  • Billing Inquiries
  • Account Closing
  • Call center experience
  • Account Reconciliation
  • Financial Management
  • Relationship development
  • Process improvement
  • Operational improvement
  • MS Office
Education
Expected in 05/2021Post UniversityWaterbury, CTBachelor of Applied Science in Information Technology: Business Administration And Management
10/2017Post UniversityWaterbury, CTParalegal : Paralegal Studies
03/2015Georgia Gwinnett CollegeLawrenceville, GAParaprofessional : Early Childhood Education
Certifications
  • First Aid/CPR Certified
  • Salesforce
  • Paralegal studies certification
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Resume Overview

Companies Worked For:

  • IFLY Atlanta Holdings LLC
  • Family Law
  • Dynamic Research & Market Research
  • Childtime Childcare Inc.

School Attended

  • Post University
  • Georgia Gwinnett College

Job Titles Held:

  • Account Manager\Sales Manager
  • Paralegal
  • Market Researcher
  • Georgia PreK Lead Teacher

Degrees

  • Bachelor of Applied Science in Information Technology : Business Administration And Management
    Paralegal : Paralegal Studies
    Paraprofessional : Early Childhood Education

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