I have contributed to many facets of a customer service and call center environment. Meeting call demand objectives and managing representatives to achieve there goals also. Accomplished implementing new processes to staff in a timely fashion. Built an attitude of exceeding company goals through trainings and concise targets.Conducted surveys to get a better view of customer inquiries to where improvement was needed.
Promoted to Customer Service Lead within a month of employment.
Promoted to Training Department where I recruited and interviewed candidates for our call center. Accomplished daily activities with integrity.
Present products and inform customers how they can reduce cost and benefit their company.Attended to customer concerns and assisted in resolving matters. Exceeded department sales goals for consecutive months. Maintained up-to-date records at all times.
Hired and trained new employees. Trained employees to use our website and handle customer phone calls. Oversaw call center daily activities from priority phone calls to internet server issues. Achieved introducing, through my training process, new hires to phones within 3-5 days of hiring. Also, implemented training videos into our training department.
Run and oversee various ministries in our church. Organized different ministry events such as concerts, fundraisers, and camp outings. Fill in for Senior Pastors when needed. Received Pastorial credentials while serving as youth pastor.
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