As an Account Manager, I worked closely with the sales department to open new client accounts. I would coordinate the startup process for a new client and also provide on-site software application training as needed. I helped manage the accounts once they were opened by working with the client on any needs or issues they were having. I worked as a liason between the client and the various departments within the laboratory. I was assigned 2 of the larger accounts to manage and helped keep daily contact and dialogue between them and the laboratory. I was a key participant in bringing on these accounts as clients and became a trusted partner in managing their accounts over the years.
As a Patient Care Service Lead I created a monthly work schedule for the employees in PCS and approved time off as requested. I helped coordinate the training of new employees and I also provided guidance and support for the department.
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