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Account Manager Order Management Specialist Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

A detail-oriented accounting and finance professional with a proven track record of effectively managing organizational vendor accounts, payroll, and payments to ensure seamless ongoing finance operations. Contributes to improved efficiency and productivity by identifying opportunities to improve processes and deploying solutions within workgroups that streamline tasks and promote accuracy and cost savings. An experienced team leader who excels in mentoring peers and inspiring others to achieve beyond expectation. Proficient in standard accounting, payroll, and bookkeeping programs, including Microsoft Office Applications, QuickBooks, ADP, Advantage Payroll and Pro Payroll. Motivated Order Management Representative processes and tracks customer orders in fast-paced environment with demonstrated commitment to customer service excellence. Multitasks, prioritizes and problem solves while creating and maintaining well-organized workflow. Strong QuickBooks knowledge and proficiency to navigate multiple systems. Motivated Order Management Representative processes and tracks customer orders in fast-paced environment with demonstrated commitment to customer service excellence. Multitasks, prioritizes and problem solves while creating and maintaining well-organized workflow. Strong QuickBooks knowledge and proficiency to navigate multiple systems. Skilled at following pick sheets and standard operating procedures to process customer shipments. Good listening and communication abilities with superior work ethic.

Skills

    QuickBooks | MS Office Suite (Word, Excel, Access, Visio, PowerPoint and Outlook) | Mac OS X | Lotus Notes Payroll Systems: ADP (EasyPay) | Advantage Payroll | Pro Payroll | Valiant Employee Management & Scheduling Software

  • Order process management
  • Vendor Portals
  • EDI processing
Work History
Account Manager/Order Management Specialist, 01/2018 to Current
VanirFremont, CA,
  • Manage 60 Top Key Accounts including national companies - Costco, SYSCO Food Services, H-E-B Grocery, Whole Foods/Amazon.
  • Provide superior order fulfillment service to support Sales Team with proficiency in EDI, E-Mail and web platforms.
  • Furnished reports for Senior Management to accurately develop quarterly customer sales forecasts.
  • Command all credit memo requests for client returns, spoilages, and shortages.
  • Reduce freight charges 40% by conducting company-wide carrier audit alongside cost analyses optimizing route consolidation and on time weekly deliveries.
  • Execute all logistics operations from daily outbound shipments, international freight forwarding, and warehouse related activities involving troubleshooting shipment errors.
  • Communicated with Sales Team and Buyers for all PO adjustment approvals.
Accounts Payable/Accounts Receivable Coordinator, 01/2014 to 01/2017
HEIGHTENED SECURITY, INCCity, STATE,
  • Improved office efficiency by +10% through implementation of streamlined filing systems that ensured consistent and convenient access to data files.
  • Processed and audited account manager time and spending, ensuring appropriate and accurate reporting, expense requests and compliance with company policy.
  • Developed reports to detail aging and past due vendor accounts for Controller and CEO.
  • Ensured all documentation for new personnel was accurate, complete and properly entered into company database.
  • Managed all special requests, including employee loans and payroll advances.
  • Supervised administrative office staff, including front desk/receptionist, office assistant, and interns.
  • Leveraged computerized accounting software to create and maintain accurate customer account records.
  • Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
  • Tracked invoices, receipts and deposit slips to generate monthly fiscal statements.
  • Reviewed time and attendance records to identify billable items.
  • Utilized QuickBooks to reconcile accounts, track income and generate invoices.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Prepared and mailed invoices to customers, processed payments and documented account updates.
  • Investigated daily variances uncovered with Valiantand Account Manager reports and corrected errors to resolve discrepancies.
  • Completed weekly payroll for company employees, including calculating taxes, vacation and sick time.
  • Reconciled accounts receivable ledger to verify payments and resolve variances.
  • Stayed on top of applicable federal and state requirements to minimize legal and financial risks.
Payroll/Consumer Finance Coordinator, 01/2010 to 01/2013
BROOKLYN HOP/IHOP, LLCCity, STATE,
  • Using information gained from detailed audits of POS reports, identified several instances of employee theft, allowing company to eliminate those dishonest employees, reduce theft risk, and increase profits/bottom line.
  • In compliance with legal orders, financial policy, and tax laws, processed employee garnishments, tax forms and filings in a timely and accurate manner.
  • Maintained detailed employee records including PTO, personal and sick leave; and investigated payroll discrepancies as noted by management and employees.
  • Managed credit processing and chargeback processes and transactions to ensure compliance with Visa and Mastercard regulations.
  • Developed policies and procedures to facilitate on-boarding process of new personnel, and their documentation.
  • Reconciled vendor receipts and ensured timely payment of outstanding liabilities.
  • Oversaw accounts payable and receivable transactions.
  • Resolved various escalated billing charges.
  • Avoided late penalties by scheduling payments in advance.
  • Verified personal references of new employees.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Codified office structures and processes to promote teamwork and performance.
  • Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using Advantage Payroll software.
Education
Bachelor’s Degree: Business Management, Progress, Expected in
Long Island University, - Brooklyn, NY,
GPA:

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Resume Overview

School Attended
  • Long Island University,
Job Titles Held:
  • Account Manager/Order Management Specialist
  • Accounts Payable/Accounts Receivable Coordinator
  • Payroll/Consumer Finance Coordinator
Degrees
  • Bachelor’s Degree

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