Researched and resolved billing problems that had been previously missed which resulted in receiving over $200k in past invoices.
05/2014 - 07/2016
Paylocity － Arlington Heights, IllinoisAccount Manager II
Provide excellent customer service in resolving payroll related issues for assigned/unassigned clients.
Assisting with processing payroll for weekly, bi-weekly, semi-monthly, monthly, semi-annual and annual pay frequencies.
Assist and resolve all payroll related issue Responsible for answering emails and all voice-mails before days ends with resolution or acknowledgment Assisted clients with Payroll Tax issues Assisted clients with garnishment orders, child support orders, levy (state and federal).
10/2011 - 02/2014
Intuit Inc － Arlington Heights, IllinoisSenior Support and Service Representative
Provide superior customer satisfaction in an effort to achieve customer desired results.
Responds to customer inquiries, resolves issues and processes customer requests.
Work with customers to perform retention activities to save said customers.
Resolves system issues for customers.
Consistently achieves /surpasses team goals in issue resolution, customer satisfaction/customer interactions.
05/2009 - 04/2010
Sam's Club － Wheeling, IllinoisAccounting Clerk
Responsibilities include data entry of monies collected from the sales floor.
Office maintenance and some personnel duties.
01/2007 - 02/2009
BLEY LLC － Elk Grove Village, IllinoisAccounts Receivable
Duties for Accounts Payable included performing functions such as data entry of invoices received from vendor, paying vendors, maintaining accounts payable.
Duties for Accounts Receivables included preparing invoices, making collection calls, preparing cash receipts.
Assisting accountant with reconciliation and month-end closing.
Payroll processing - 100+ employees Assisted with payroll filings, (941, 940 (federal) and Illinois payroll tax forms) - also includes amended forms.
Grocery Supervisor/Team Lead
Responsible for scheduling.
Report preparation for managerial meetings.
Robert Morris UniversityChicago, IllinoisCPP Testing,