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ACCOUNT MANAGER
Professional Summary

Hardworking Account Manager gifted at lead generation and efficiently resolving customer issues. Engaging and personable with the ability to increase business opportunities through outstanding client presentations, effective communication skills and a dedication to customer service.

Multi-tasking professional well-known for successfully taking problematic customer accounts and turning them into ongoing, lucrative contracts. Pursuing an Account Manager role where hard work and dedication will be highly valued. Customer Satisfaction at all times.

Skills
    • Highly competitive
  • Assisted in Sales
  • Client development
  • Customer service
  • Account development
  • Maintained low delinquency
  • Extremely organized
  • Customer rapport
  • Maintain top Quotas and Goals
  • Budgeting and finance
  • Sales
  • customer service experience
    		•
    • Highly competitive
  • Assisted in Sales
  • Client development
  • Customer service
  • Account development
  • Maintained low delinquency
  • Extremely organized
  • Customer rapport
  • Maintain top Quotas and Goals
  • Budgeting and finance
  • Sales
  • customer service experience
    		•
    Work History
    • Account Manager
    • Credit Connection Auto Sales
    • Midwest City, OK
    • January 2016 to Current
    • Built strong client relationships and provided high value-adding services, resulting in a 15% company market share increase.
    • Contacted customers as soon as issues arose to immediately find resolution before the problems escalated.
    • Organized company files and creating support system to decrease workload and increase productivity of account managers.
    • Delivered a high level of service to clients to both maintain and extend the relationships for future business opportunities.
    • Server
    • IHOP
    • Oklahoma City, OK
    • March 2014 to January 2016
    • Demonstrated genuine hospitality while greeting and establishing rapport with guests.
    • Resolved guest complaints quickly and efficiently.
    • Proactively prepared for large parties and reservations, anticipating planning and staffing needs.
    • Delivered quality service by providing a warm and welcoming environment.
    • Developed and maintained positive working relationships with others to reach business goals.
    • Effectively listened to, understood and clarified guest concerns and issues.
    • Book Puller
    • Paula
    • Oklahoma City, OK
    • January 2010 to March 2011
    • Copied, logged and scanned supporting documentation.
    • Helped pull books in county seats making it easier for Attorney to find exact coordinates, and to conduct proper findings.
    • Researched and updated all required materials needed for firm and partners.
    • Teacher Aide
    • Putnam City Schools Administration
    • Warr Acres, OK
    • August 2006 to December 2008
    • Maintained student safety in classroom and outside environments.
    • Documented behaviors, interventions and results.
    • Spoke with parents about student needs to garner additional support.
    • Offered constructive feedback to minors under care regarding specific actions, behaviors and words.
    • Maintained safety and security of all youth under care.
    • Observed individual behaviors and suspect actions, and reported issues to supervisory staff.
    Education
    • GED
    • Yukon High School
    • Yukon, OK
    • 1999
    • Business Principles, Christian Thoughts and Ethics, Old Testament
    • Conner's State
    • Muskogee, OK
    Accomplishments
    • Worked directly with vendors, management, insurance agencies, to keep up with account management and accounts payable/receivable..
    • Supervised team of 3 staff members, and kept excellent customer rapport.
    • Trained all new account managers
    • Developed strong customer/client relationships
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    Resume Overview

    Companies Worked For:

    School Attended

    • Yukon High School
    • Conner's State

    Job Titles Held:

    • Account Manager
    • Server
    • Book Puller
    • Teacher Aide

    Degrees

    • GED
      Business Principles, Christian Thoughts and Ethics, Old Testament

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