Highly Motivated Account Manager committed to organically growing the customer base. Action-oriented with a strong ability to communicate effectively with all audiences. My background is well-rounded in the Telecommunications Industry to include Provisioning, Billing, Order Entry, Sales Support and Training as well as Account Management allowing me to retain customers as well as increase their product portfolio.
Responsible for the management of 55 business accounts, including many multi-location and major accounts, totaling $211,000 in monthly revenue. Focused on retention and profitable growth of existing revenue streams as well as conducting strategic planning activities to ensure customers' product and service needs are anticipated.
Responsibilities included overseeing a small team responsible for entering all billing items for invoicing customers, reviewing invoices prior to mailing and approving and applying credits to invoices. Attended weekly management meetings to ensure continued efficiency within departments and to effectively grow the company business.
Responsibilites included reviewing all order proposals prior to acceptance and release, updating status of orders on a weekly basis to sales teams, training account reps on system entry and products and coordinating with the back office departments to ensure smooth installation for customers. Our roles also included office management responsibilities.
Responsibilities included coordinating all service installation activity for the market between Operations, Sales, the customer and the ILEC in both the resale and on-net environment for both telephony and data services. Additionally, the processing and receiving of LNP and Local Loop orders with the ILEC/CLEC. Appointed as acting Customer Service Supervisor/Manager on occasion.
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