Customer service management where my experience can be utilized to improve customer satisfaction. To obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well with people.
Managed call flow with up to 30 calls in queue per minute.Exceeded customer satisfaction .
Handle Made reasonable procedure exceptions to accommodate unusual customer requests.Collected customer feedback and made process changes to exceed customer satisfaction goals.General customer service question,answering the phone to give arrival and departure times. Filling paper work . Calling transportation for customers, sale stamps and post cards.Providing detail information to passengers and people waiting on quest.
Provided accurate and appropriate information in response to customer inquiries.Properly directed inbound calls in phone queues to improve call flow.Ran reports and supplied data to fulfill customer report requirements.Inbound call center troubleshooting hp computers.
Downloading hp software and running test to customers computers by remote in to customers computer.Troubleshoot printer to make sure its not a hardware problem by having the customer clean rollers,reset printer and check printer settings.Sale printers, phones, power cords, hp software disc, ink and paper, up selling.
Outbound call center contact companies with delinquent accounts 60, 90 & 120 days past due for yellow pages aids.Process payments went over timely filing,file for Previous authorization, mail out file letter of dispute, update verification,Took payments/Credits & Debits.
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