A hard working individual looking to utilize and build on my 19 years of Account Manager/Collector experience with a reputable company. I am knowledgeable, analytical and personable with excellent problem solving skills with strengths in areas of credit & collections.
IACC certification (International Association of Commercial Collectors) received July 2012
* Handled a high influx of inbound and outgoing calls pertaining to the reconciliation and collection of delinquent business accounts, either directly or through appropriate channels to secure payment.
*Prevented impending loss by negotiation for payment and or arrangements.
*Identified, initiated and facilitated resolution of customer disputes and issues.
*Reviewed terms of sales, service or credit contracts thus enforcing collection efforts.
*Preform extensive skip tracing to locate debtors and responsible parties of the debt.
* Obtained and exceeded monthly quotas and goals.
* Managed and over seen a small group of collectors.
* Produced standard aging reports, weekly and monthly for clients and management.
* Liaison between clients and customers.
* Collections on delinquent commercial, property management, medical and auto accounts.
* Extensive knowledge of landlord tenant code, FDCPA, filing of judgments, wage garnishments, sheriff sales and reading and reporting of credit bureau reports.
* Collections on past due credit card, medical, auto and tax accounts.
* Ensure follow up by mail and phone to insurance carriers and/or debtors.
* Investigate debtors accounts to resolve any disputes.
* Evaluate claims denied for payment and poorly paid claims.
* Demonstrated the ability to exercise independent judgment in obtaining payments.
* Collections on past due medical accounts.
* Maintained well standing of customer and debtor accounts.
* Initiated all collection activity including telephone calls, letters and emails to debtors and insurance companies.
*Recorded information regarding status of accounts and any arrangement made.
International Association of Commercial Collectors; IACC
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