Project Coordinator/Account Manager with more than 7 years of professional experience planning, developing and implementing effective processes in order to see project or hire through to completion. Motivated and results oriented team player who is dedicated to our local community and the success of small business owners that allow our city to soar!
Small Business Operations
Customer Service Skills
Analytical without losing sight of the big picture
Creative Problem Solving Skills
CRM Systems experience
Proficient in Microsoft Suite
Account Manager, Client ServicesMay 2016 to Current ADVENT TALENT GROUP － Edina, MN
Sales and service responsibility for all aspect of client and employee's relationships.
Built, managed, qualified, and maintained database of clients and prospects, both large and small business, that were aligned with business opportunity in the market.
Built top of mind awareness through effective phone calls, and in person visits, fostering a consultative relationship and increased business with the both internal and external stakeholders.
Effectively recruited, interviewed, retained, coached, and developed employees.
Effectively managed 50 employees.
Met weekly recruiting, sales, and placement goals 100% of time.
Consistently exceeded Client and Employee expectations of service by following operational standards and offering innovative and creative employment solutions.
Increased profitability of business volume by 50% with clients by effectively streamlining processes and assessing resources.
Coordinated collection of analysis and market trends related to employment.
Awarded 7 monthly internal "Our Hero Awards" and 4 monthly external "We Are Incredible Awards.
Published in "Women on the Move" in Business Journal.
Staffing ManagerJan 2014 to May 2016 PROVIDENT HEALTHCARE － Roseville, MN
Managed staffing for 100 RNs and LPNs for home health care agency for the entire state of MN to ensure 24x7 Healthcare support coverage for clients-many whom are receiving Medicaid.
Managed and assessed client cases, troubleshooted problems, determined and addressed risks, evaluated metrics.
Visited clients to assess current and future requirements of patients.
Created and implemented project schedules and plans while collaborating with cross-functional teams.
Served as a liaison between company management, staff and the client patient community leading meetings and making recommendations.
Facilitated training sessions for RNs and LPNs learning advanced health care equipment such as ventilators.
Accurately updated and processed database project files in compliance with HIPPA.
Regularly evaluated employee performance, provided feedback and assistance, coached and disciplined staff as needed.
Field Service CoordinatorJun 2010 to Aug 2013 Lawrence Merchandising － Plymouth, MN
Project management responsibilities included overseeing regional territory of Target service merchandisers to ensure projects were completed as scheduled.
Met at least 98% monthly project completion goal.
Improving of resource allocation provided savings opportunities.
Built and maintained strong professional relationships with colleagues, service representatives, field service trainers, and clients.
Managed billing and payroll adjustments system for Target service merchandisers.
Ensured Target vendors set jewelry product to POG and maintained sufficient stock levels.
Assistant DesignerMay 2007 to Jun 2009 APRES EVENTS － Edina, MN
Designed, assembled, and maintained space at trade shows, conventions, and industry events in partnership with merchant designers, and other creative team members.
Contributed to relevant blogs, conferences, and events both off-line and online to increase brand awareness.
Conducted data trend and market research to guide the design.
Managed and systematized decor inventory database.
Updated marketing lists and developed mailings for top clients.
Created storyboards to illustrate creative vision.
Education and Training
Bachelor of Arts2007St. Cloud State University
Activities and Honors
Lead Volunteer at Greater Twin Cities Crisis Nursery February 2017- present
Dress for Success-Volunteer with inmates re: interview skills prior to release