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Account Manager Resume Example

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ACCOUNT MANAGER
Professional Summary
Healthcare industry professional among various settings including: health and wellness, digital health, fitness and prevention, consumer-driven health care, and provider and payor managed care contracting. Expertise managing multiple relationships and complex partnerships working with diverse groups of clients and cultures of international settings. Process improvement driven individual specializing in operations, business solutions, and program management.
Education and Training
June 2006
Bachelor of Science: Business Administration Sales and MarketingBusiness Administration Sales and Marketing
Skill Highlights
  • AND COMPETENCIES
  • Exceptional interpersonal and written communication skills
  • Account Management / Client Relationship Building / Project Management
  • Health Care Operations: Contract Implementation, Solutions Management, Policy and Eco- nomics, Insurance Benefits, Health and Wellness Programs
  • Proficient on Mac and PC as well as all Microsoft Project and Microsoft Office programs in- cluding Word, Excel, SharePoint and PowerPoint
  • Salesforce.com
Skills
Account Management, streamline, automation, Benefits, billing, business plans, com, interpersonal, content, Client, clients, data integration, database, disease management, documentation, Electronic Data Interchange, financial, focus, government, information systems, Insurance, Mac, managing, market, all Microsoft, Excel, Microsoft Office programs, PowerPoint, SharePoint, Word, network, Networks, policies, processes, Program Management, Project Management, Relationship Building, retail, selling, settlements, Supervisor, training manuals, workflow, written communication skills
Professional Experience
10/2013 to 06/2016
Account ManagerFITBUG, INC － Chicago, IL.
  • Developed and maintained successful relationships across US business including wellness programs, health plans, employer groups, distributors and retail channels.
  • Primary contact with various client/partners to handle ongoing support for wellness initiatives and implementation, and day-to-day service issues.
  • Collaborated cross functionally to build and present creative digital solutions with client/partners to address their evolving needs while overseeing the entire project lifecycle.
  • Presented new product initiatives with clients/partners and prospects.
  • Identified key selling opportunities amongst existing business and consistently met client retention and contractual renewal targets.
03/2007 to 07/2012
SupervisorTHE VITALITY GROUP, INC － Chicago, IL.
  • I was the key project stakeholder during the launch and joint partnership of HumanaVitality in the establishment of their partner network.
  • Supervisor, Program Management Established and maintained vendor relationships across program including: online wellness solutions, fitness devices, health clubs and fitness centers, disease management providers, biometric screening retailers, incentive providers, warehouse distribution, and payment solutions.
  • Analyzed, identified and drove process and other solutions to improve business results and online member experience.
  • Expanded and enhanced service offering with existing partners creating a stable and broad network.
  • Led the implementation efforts for new partner launches with a keen focus on data integration, operational efficiencies and process automation.
  • Oversaw and conducted application testing to ensure business specifications were met.
  • Managed the supporting documentation flow for processes, functionality, and online content across partner network including FAQ's, tutorials, online member navigational tools, and client specific customizations.
  • Implemented and administered internal operational policies and procedures to streamline processes.
03/2007 to 08/2008
Network Relationship ManagerFORMERLY DESTINY HEALTH PLAN
  • Primary contact for all PPO Networks.
  • Successfully implemented networks during market expansion.
  • Managed the day-to-day operational issues and all service/provider/network escalations.
  • Vendor Relationship Manager for outsourced vendors - Variety spanning including: software solutions, payment solutions, PBM, utilization management, and cost containment vendors.
  • Supported all areas of international operations in ongoing development of the system application workflow efficiencies, and cost containment initiatives.
06/2000 to 02/2005
Operations AdministratorLIFEWATCH CORPORATION － Rosemont, IL.
  • Professional Recognition: I facilitated the development and implementation efforts of the conceptual, logical, and physical design of a proprietary managed care database.
  • This database and billing application interface supported accuracy for claims reimbursement and managed care opera- tions to increase billing, payment productivity, reduce authorization deficiencies and billing errors.
  • Managed Care Successfully managed over 600 payor, network, and IPA contractual relationships supporting local, regional, and national participation.
  • Effectively developed and implemented provider operational policies and procedures, training manuals, department productivity measurements and goals.
  • Facilitated with claim settlements for government, commercial, and private healthcare payors increasing company revenue and long-term profits thru securing participating agreements and managing effective contractual relationships.
  • Identified departmental business plans and goals with subsequent determination of information systems needs.
  • Implemented and administered all Electronic Data Interchange capabilities and online-web resources for billing and claims management.
  • Collected and analyzed managed care data for expedient production of financial and statistical reports.
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Resume Overview

Companies Worked For:

  • FITBUG, INC
  • THE VITALITY GROUP, INC
  • FORMERLY DESTINY HEALTH PLAN
  • LIFEWATCH CORPORATION

Job Titles Held:

  • Account Manager
  • Supervisor
  • Network Relationship Manager
  • Operations Administrator

Degrees

  • Bachelor of Science : Business Administration Sales and Marketing

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