Results-oriented Account Manager who excels in building and strengthening customer relationships by revealing customer needs and delivering solutions.
Outstanding communicator able to convey technical strategies and processes in easily understood terms to stakeholders, staff, clients and senior management.
Skilled at fostering the professional development of those around me. Dedicated team player who values team successes over personal gains.
Mobile Application Sales
New User Training
SaaS/ Cloud Sales
Account Manager01/2013 to CurrentNewformaManchester, NH
Manage a portfolio of 90 customer accounts in the Architectural, Engineering and Construction design industry who have purchased Newforma's Enterprise Project Information Management (PIM) platform to manage their workflow. Successfully maintain a 98% renewal rate which is derived by developing and strengthening relationships with key decision makers within each account and continuously provide solutions for critical business issues.
Meet or exceeded quota 3 years in a row
Two time winner of the Newforma President's Club
100% remote based position
Account Executive01/2009 to 10/2012ConfirmitNew York, NY
Identified and developed new business opportunities in the Fortune 500 sector for the evaluation and implementation of "Voice of the Customer" SaaS solution. Managed a diverse account base handling customer support, account renewals, licensing and contract considerations. Oversaw product demonstrations, managed quotas and forecasts, project plan building and coordination between Technical Account Managers and clients.
#1 team in sales exceeding quota by 118% in 2011.
Closed the company's first ever enterprise deal utilizing newly acquired mobile survey solution.
Account Executive08/2007 to 01/2009The Cluen CorporationNew York, NY
Identified and developed new business opportunities for Cluen's Executive Recruiting SaaS Software Suite. Secured sales through lead generation, inbound inquiries and professional conference networking events. Coordinated and managed the implementation of new project rollouts, product demonstrations and creation of marketing materials.
Grew portfolio to more than $70K in annual revenue.
Created and implemented new product marketing materials; resulted in obtaining clients that had been previously opposed to purchasing.
Technical Consultant01/2002 to 06/2007Digital HightideLos Angeles, CA
Self owned and operated technical consulting for small businesses and private clients. Created marketing and branding materials and strategy. Determined client goals and objectives and developed strategies to achieve goals. Specialized in serving niche market for repairing mobile devices.
Built company from ground up to serve more than 50 clients annually.
Created strategic partnerships with other outside technical consultants to assist with job share, referrals and expand reach.
Technical Project Manager03/2004 to 11/2005Kaiser Permanente on behalf of Analysts InternationalPasadena, CA
Contracted to manage a team of 10 contractors overseeing an enterprise wide rollout of new computer hardware and emailing systems impacting over 40 facilities. Managed vendor relationships, analyzed processes, developed project plan and coordinated resources.
On my own accord, created and implemented a training program and resource guides for effected employees.
Systems Administrator09/2001 to 03/2004LEK ConsultingLos Angeles, CA
Systems Engineer02/1999 to 08/2001Motorola on behalf of Natural Data Inc.Libertyville, IL
Bachelor of Arts: Business Management1997Columbia College ChicagoChicago, IL