account manager resume example with 9 years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Disciplined individual possessing outstanding critical thinking and time management capabilities. In-depth knowledge of medical procedures and equipment operations. Caring and kind individual recognized for providing first-rate service to patients and family members. Experienced Office Management and Administration Professional with 8 years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams and alone in ensuring operational and service excellence. Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Highly skilled CCHT with 2 years in dialysis treatment field. Delivered 16 per day patient treatments in large dialysis facility while at DCI. Excellent technical skills and empathetic demeanor leading to positive patient outcomes.

  • New account creation
  • Cost reviewing
  • Client development
  • National accounts
  • Sale expertise
  • Excel expertise
  • Outbound telephone marketing
  • Client rapport
  • Interpersonal skills
  • Account management
  • Upselling
  • Staff management
  • Data entry
  • Cold calling skills
  • Vendor relations
  • Checking quotes
  • Order processing
  • Networking skills
  • Relationship building and management
  • Account oversight
  • Self-motivated
  • Strategic planning
  • Systems and software programs
  • Coordinating documents
  • Business process optimization
  • Vendor management
  • Account servicing skills
  • Oral and written communication
  • Product and service sales
  • Computer knowledge
  • Computer literacy
  • Computer proficiency
  • Computer troubleshooting
  • Excellent computer skills
  • Billing statement review
  • Invoicing prowess
  • Collections duties
  • Database management
  • Payment processing
  • Account reconciliation
  • Regulatory filings
  • General accounting
  • Vendor invoice processing
  • Sheet balancing
  • Medical records review
  • Patient confidentiality
  • Recording data
  • Blood specimen storage
  • Specimen labeling procedures
  • Sample and specimen collection
  • Venipuncture
  • Infection Control
  • Medical office administration
  • First Aid/CPR
  • MS Office
Lee College Baytown, TX Expected in : Science - GPA :
Panola College Carthage, TX Expected in 02/2019 Certification : Phlebotomy - GPA :
Stephen F Austin State University Nacogdoches, TX Expected in 08/2019 Certificate : CCHT - GPA :
  • CPR certified through American Heart Association
  • Certified Clinical Hemodialysis Technician
  • Holds current furnishing license
Work History
Saratoga Medical Center - Phlebotomist Technician
, , -
  • Organized daily work based on collection priority.
  • Accurately labeled vacutainer tubes with patient name, date and time of collection.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Assembled tourniquets, needles and blood collection devices to prepare work trays.
  • Followed physician orders when administering therapeutic phlebotomy.
  • Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
  • Determined donor eligibility by conducting screenings, interviewing prospective donors, and obtaining medical histories.
  • Assisted with office procedures by monitoring patient flow, performing telephone screening and maintaining sample drug lists.
  • Tracked collected specimens by initialing, dating and noting times of collection.
  • Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
  • Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
  • Maintained exam rooms by ordering supplies, transporting specimens, washing and packing instruments and changing solutions.
  • Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs.
Mygrant Glass - Account Manager
Austin, TX, 10/2019 - 12/2019
  • Motivated team members to meet and exceed sales targets.
  • Exceeded sales goals and market competitions through effective negotiation of product and material pricing, freight and delivery rates and employee payment terms.
  • Researched and customized service proposals for clients to meet requirements and set profitable compensation scale.
  • Visited customer locations to determine needs, set up contracts and provide training.
  • Educated clients on new Xfinity Productes and updated account information to maintain high standards of client service.
  • Brought in new accounts through successful networking strategies and promotional approaches.
  • Boosted sales numbers with proactive account servicing and diligent relationship-building.
  • Expanded customer base by identifying needs, developing solutions and delivering client-centered products.
Orsted A/S - CCHT
Chicago, IL, 04/2018 - 10/2019
  • Completed dialysis machine and equipment setup prior to patient treatment and performed safety tests to verify readiness.
  • Reinforced patient and caregiver education to enhance understanding of disease and prescribed treatment protocols.
  • Delivered required oxygen by mask or cannula under charge nures's supervision and per texas scope of practice.
  • Obtained patient's blood samples via access site or dialysis lines.
  • Responded to all dialysis-related emergency situations under nurse supervision.
  • Monitored patient's vital signs and adjusted dialysis treatment parameters under CCHT’s guidance.
  • Followed prescribed infection control protocols and wore personal protective equipment to minimize contamination risk.
  • Disinfected dialysis station, equipment and chairs after completion of each patient treatment.
  • Performed dialysis access site cannulation and initiated dialysis treatment.
  • Maintained strict aseptic fields when collecting biological samples, minimizing staff and patient infection risks.
  • Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
WSG - Office Manager
City, STATE, 01/2010 - 05/2017
  • Administered yearly budget to manage office requirements such as service contracts, postage costs and supply replenishment.
  • Integrated logistic systems into company processes to improve operations and manage work orders and price changes.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Handled all incoming business and client requests for information.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Performed billing, collection and reporting functions for office.
  • Completed bi-weekly payroll for 26 employees.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Compared vendor prices to ensure optimal savings.
  • Prepared vendor invoices and processed incoming payments.
  • Developed standard operating procedures for all administrative employees.
  • Maintained computer and physical filing systems.
  • Oversaw office accounting functions such as AP/AR and payroll to keep finances accurate and current.
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Sourced vendors for special project needs and negotiated contracts.

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Resume Overview

School Attended

  • Lee College
  • Panola College
  • Stephen F Austin State University

Job Titles Held:

  • Phlebotomist Technician
  • Account Manager
  • CCHT
  • Office Manager


  • Some College (No Degree)
  • Certification
  • Certificate

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