Currently I am relocating to Hong Kong, eager to further develop my career in the field of relationship management. I am a self starter specializing in client focused communication and operational management. Experienced in creative problem solving, strategic planning, project management, and client retention. Proven to handle daily challenges with an adaptive mindset. I consistently approach high impact scenarios with patience and tact, successfully taking ownership of troubleshooting situations to develop resolution with the best overall impact. Client relationships are crucial to the growth and innovation of any business. I am passionate about driving business forward to meet the needs of the client whenever possible.
Retain and ensure proper handling and care of 40 existing high revenue accounts. Provide value to client accounts with personalized strategic planning, inventory management, and operational logistics support. Identify and assess each client's individual needs and manage expectations to achieve operational success and client satisfaction. Handle complaints and take ownership of urgent troubleshooting situations—present appropriate solutions and alternatives in timely fashion and follow up to ensure resolution. Provide transparency through custom analytics and reporting for each client account. Communicate with software development and fulfillment operations departments to enable delivery of individualized customer solutions. Collaborate with product development and growth team to innovate technology software and services based on client feedback and reporting.
Set up potential client contacts, cultivated relationships and followed through all service needs. Generated leads and cultivated interest in our services. Successfully delivered monthly quota for qualified leads to support the growth of the sales pipeline.
Served 150+ students per week in studio classes & via private sessions across Chicago. Created a personalized coaching & training program for private yoga clients to support their personal development, physically & mentally. Provided therapeutic yoga, including physical yoga, deep relaxation & guided meditation, for trauma survivors with PTSD. Designed & developed a personal yoga business website and promoted teaching events through social media platforms.
Responsible for digital strategy & CRM for Kellogg's Brand products. Analyzed consumer engagement rates for weekly & monthly email & digital marketing campaigns. Supported execution of Kellogg's Family Rewards Loyalty program promoting brand loaylty. Produced case studies to analyze effectiveness of social media & campaigns.
Companies Worked For:
Job Titles Held:
Where can I find a ShipBob Chicago Account Manager resume example?
This is an actual resume example of a Account Manager. LiveCareer’s Resume Directory contains real resumes created by subscribers using LiveCareer’s Resume Builder.
© 2019, Bold Limited. All rights reserved.