Hands-on leader known for strategic and focused approach, creating lean teams, and establishing creative strategies for optimizing internal operations, financial returns, external customer service, and output. Diversified skill set covering administrative support, client relations, human resources and recruiting, account management.
Manage a staff of 30+ associates to maintain high level service standards, financial profitability, claims reduction, and talent development.
Revenue and Profit Management:
• Assist district with revenue management by facilitating weekly payroll meeting
• Communicate district's forecasted profit containing weekly trends
• Consistently beat client profit budget at site level
• Developed two supervisors to salary managers
• Produced strong talent pipeline at site level through succession planning
• 2014/2015 San Francisco District Service Champion
• Provided weekly trends GSS scores to Marriott sites in Northwestern Region
• Organized district events; Employee Appreciation, Beach Clean-up and Service Excellence Day
Manage a staff of 30 plus associates to maintain high level service standards, financial profitability, claims reduction and talent development.
Trained and promoted 4 associates in our Guest Service Coordinator program, in which all 4 became account managers at other locations within the district.
Received MVP award at our leadership summit for Northern California District.
Managed a Staff of 18 plus associates to maintain high level service standards, financial profitability, claims reduction, and talent development.
Trained and promoted 2 associates in Guest Service Coordinator program, in which one became an Account Manager at another location.
Received a Safety Award for going claims free 365 days.
Ensured high levels of client, customer and associate satisfaction at Marriott Timberlodge and Grand Residence. Key responsibilities include managing the delivery of guest services; training associates; planning, assigning, and directing work, appraising performance, financial management reporting and addressing customer complaints.
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