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account manager resume example with 20+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Resourceful Medical Secretary maintains smooth office operations and patient flows. Detail-oriented approach to organizing files, scheduling appointments and assisting patients. Organized individual brings background in medical office settings handling patient needs. Well-organized Medical Secretary with demonstrated knowledge of healthcare procedures and administrative operations. Versed in insurance forms, charts and other business correspondence. Detailed understanding of complex office and database systems for maintaining secure patient information. Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.

Skills
  • Appointment Scheduling
  • Time Management
  • Taking Client Histories
  • Organization and Time Management
  • Administrative Support
  • Account Management
  • Preparing Contracts
  • Customer Relationships
  • Documentation and Reporting
Experience
5/15/21 to 04/4/22 Account Manager Acv Auctions | Newton, NJ,
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • Communicated with clients via email, phone, online presentations, screen-share and in-person meetings.
  • Cultivated new accounts and provided value-added services to existing clients to increase overall revenue.
  • Acted as main point of contact in matters relating to client concerns and needs.
  • Utilized sales data to evaluate sales performance and make proper adjustments.
  • Provided alternative tactics to solving problems and satisfying customer needs to deescalate customer interactions.
07/2015 to 05/2021 Medical Secretary St. Vincent Charity Medical Center | Columbia, SC,
  • Answered phone calls to provide assistance, information and medical personnel access.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Managed physician calendar, scheduling patient appointments and procedures.
  • Compiled physical and digital documents, charts and reports.
  • Supervised order fulfillment and inventory management services to ease operations and support administrative and healthcare staff.
  • Addressed, documented and responded to incoming correspondences to address client queries.
  • Updated group medical records and technical library to promote smooth office operations.
  • Oversaw collection of admission, billing and processing documents to meet organizational expectations.
  • Prepared and sent financial statements to support bookkeeping functions.
  • Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
  • Managed unit call reception and routed calls to correct department.
  • Provided patient information to facilitate timely admissions and discharges.
  • Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
  • Monitored unit supply levels and notified management of ordering needs.
  • Retrieved physicians' paperwork, including lab test requests.
  • Transcribed doctors' orders, including medication and lab test requests.
  • Interviewed patients to obtain medical information, weight and height measurements and vital signs to aid physicians with patient care planning.
  • Drafted and distributed memos and emails for entire unit.
  • Facilitated timely execution of lab tests and medication refills.
06/1/98 to 2015 Medical Secretary St. Vincent Charity Medical Center | Cleveland, OH,
  • Answered phone calls to provide assistance, information and medical personnel access.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Managed physician calendar, scheduling patient appointments and procedures.
  • Compiled physical and digital documents, charts and reports.
  • Supervised order fulfillment and inventory management services to ease operations and support administrative and healthcare staff.
  • Addressed, documented and responded to incoming correspondences to address client queries.
  • Updated group medical records and technical library to promote smooth office operations.
  • Oversaw collection of admission, billing and processing documents to meet organizational expectations.
  • Prepared and sent financial statements to support bookkeeping functions.
  • Gathered information to file appeals for Insurance denials and minimized inaccuracies by maintaining accurate records of approvals.
  • Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
  • Managed unit call reception and routed calls to correct department.
  • Provided patient information to facilitate timely admissions and discharges.
  • Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
  • Monitored unit supply levels and notified management of ordering needs.
  • Retrieved physicians' paperwork, including lab test requests.
  • Transcribed doctors' orders, including medication and lab test requests.

  • Interviewed patients to obtain medical information, weight and height measurements and vital signs to aid physicians with patient care planning.
  • Drafted and distributed memos and emails for entire unit.
  • Facilitated timely execution of lab tests and medication refills.
Education and Training
Expected in 06/1985 to to High School Diploma | Lakewood High School, Lakewood, GPA:
  • Completed continuing education in MBS School of business.

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Resume Overview

School Attended

  • Lakewood High School

Job Titles Held:

  • Account Manager
  • Medical Secretary
  • Medical Secretary

Degrees

  • High School Diploma

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