Managed a large size portfolio ensuring all documents were returned and payments made.
Investigate payment arrears in the portfolio and call debtor appropriately in order to determine following collection process steps
Maintained positive customer relationship and minimize bad debt exposure
Prepare weekly employee schedules
Authorize debt collection procedures
Preform regular internal audits to ensure compliance
Assist with settling delinquent accounts and resolving credit issues
Assist with the negotiation of payment plans to settle account delinquencies
Establish debt collection procedures and set weekly performance goals
Obtain information from consumers in order to determine current financial situation and determine solutions
Assist in the creative research to locate through social media
Gather proper documentation from customers and maintain appropriate follow-up
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