Responsive and organized Account Manager adept at managing intense demands of multiple existing customer accounts. Numerous years of experience in resolving customer concerns in a professional and calm manner. Results-oriented Account Manager who excels in revealing customer needs and delivering solutions. Effectively builds loyalty and long-term relationships with customers.
As an Account Manager work with strategic accounts assigned within a region. Build and maintain customer relationships by being a trusted, knowledgeable resource. A customer advocate and role of facilitator by organizing, planning, and leading communications with the customer and the subject matter experts. Collaborate internally with sales and support teams and externally within the various customer departments including clinical and executive management. Additional focus includes development of reference and show sites to promote new business.
Support customers by providing remote administration, installation, training & preventative maintenance for Merge Healthcare products. Provided accurate and appropriate information in response to customer issues to their satisfaction.
Conduct tests on cardiovascular systems of patients for diagnostic purposes. Conduct or assist in electrocardiograms, cardiac catherizations, coronary angioplasty and implantable cardiac devices.
Radiology Business Management Association
Milwaukee Area Technical College
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