Results-oriented Customer Service Professional who excels at uncovering Customer needs, finding solutions and handling objections. Top performer with a consistent track record of meeting and exceeding goals.
• Strong experience in relationship management
• Personal flexibility to work flexi hours
• Managed the Retail channel for Suntory PAN Nigeria
• Planned strategies on how to grow the channel amidst stronger brands in the market
• Signed Customer Contract with key customers annually
• Managed the forecast, availability, new product line listing, merchandising, shelf share & pricing across all accounts
• Monitored Customer Service levels in close collaboration with category manager and logistics.
• Developed the existing customers through increasing the volume per outlet and ensuring visibility and look of success across all HoReCa outlets
• Developed and executed channel strategy to drive distribution and ultimately sales volume
• Displayed good negotiation skills, presentation skills, communication and outstanding people skills while managing my team.
• Ensured availability of all brands and SKUs at all times in the distribution centers
• Evaluated stock status and reviewed sales performance periodically
• Checked outlets' performance and advised on how to maximize profit
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