Led Client Services team responsible for account management and service delivery.
Completed full life-cycle of custom enterprise software solutions, which include needs analysis evaluation, sale of custom solution, and custom solution project implementation and roll-out.
Established and maintained continuous company vision creations, business developments, P+L management, and branding.
Worked directly with internal Corporate, Research, IT/Engineering, Product Management, and Professional Services teams to achieve and maintain a high level of customer satisfaction.
Partnered successfully, long-term with nine of the top ten telecommunication companies in the United States to increase revenue and customer retention.
Created new revenue streams through inside sales of accounts.
Coached and mentored staff to ensure high quality output of custom solutions.
Responsible for all non-strategic external communications.
Managed high-priority data and reports and directly supported client deliverables.
Microsoft Suite, Salesforce, OKRs, Slack, Sococo, Google Analytics
Leadership, Management, Strategy, Business Development, Consultative Sales, Marketing, Project Management & Implementation, Contracts, Negotiations, Revenue Management, Communication, Corporate Branding, Willingness to learn, Quick comprehension, Attention to detail & Organizational Skills
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