Professional Account Manager trained in building strategic network ties and increasing sales revenues. Cultivates and maintains strong customer relationships. Adept at managing multiple accounts.
Responsible for the day to day relationship management and retention of an assigned book of business in addition to new accounts throughout the life of the accreditation cycle. Maintain close contact with clients during the accreditation and reaccreditation process to ensure timely submission of the desk top application. Work inter-departmentally and cross functionally to ensure timely and thorough follow up to client inquiries. On a monthly basis prepare and present Retention Risk report to the Executive team. Close out the department Monthly Sales Report(MSR). Prepare budget quotes and create invoices. Achieve monthly sales goals.
Manage and execute all deliverables for multiple non-profit clients including the National Association for the Advancement of Colored People (NAACP), the Anti-Defamation League (ADL), LIVESTRONG (LS), and the Union of Concerned Scientist (UCS). Develop and maintain creative calendars, production calendars, and weekly status update memos. Keep up to date on all moving parts of jobs in progress. Provide writers with all background information necessary to write copy. Review all copy and make any necessary edits. Work with the art department to make sure art is in line with clients' creative concept. Review all bluelines and set-ups. Coordinate acquisition strategies and timelines with the acquisition manager. Assist with in-depth analysis. Work closely with the production manager to get job done on time and on budget. Prepare mail plans. Set up fiscal year into the PMR system. Develop and maintain testing logs. Create and distribute close out reports. Serve as primary contact for clients.
Developed relationships with clients, worked on multiple projects simultaneously. Ensured projects were completed on time and on budget. Developed marketing strategies and implemented marketing plans. Prepared reports and proposals, organized and filed project documentation as well as developed long range plans to meet client's needs. Worked closely with and coordinate client work with creative, production and billing departments. Identified additional business opportunities with existing clients and participated in new business development efforts.
Promoted to assume responsibility for the strategic planning, development and management of a $5.5 million healthcare account including some of the largest NCI Cancer Centers nationwide (Johns Hopkins, H Lee Moffitt Cancer Center & Research Institute, Roswell Park Cancer Institute, and Fred Hutchison Cancer Research Center). Directly supervised healthcare account team of five that generated $5.5 million in overall billings. Responsible for client services, pricing/proposal development, billing/problem resolution, market analysis/research, and team development. Managed yearly trade show exhibit.
Senior Account Executive
Selected as team member to launch new division targeting Grateful Patient Marketing. Participated in focus groups; collaborated with creative team; developed sales strategy; identified target market and called on prospective healthcare foundations to promote integrated direct response fundraising plans.
Managed account base of American Red Cross clients (2nd largest account in the company) throughout the Southeast. Developed and implemented marketing programs to drive fundraising objectives. Coordinated regional meetings and conferences. Directly supervised Account Coordinator.
Member of multidisciplinary project team providing on-site consulting services to optimize outreach efforts and achieve project objectives. Initiated alliances with business groups and project-related agencies. Maintained ongoing communication regarding project updates and construction impacts with municipalities, elected officials, the media and citizen groups. Delivered presentations to city council members that were aired on local television; conducted facility tours to a broad range of professionals, elected officials, and community groups.
Managed day-to-day media and public relations activities, including planning and coordination of large-scale exhibitions and special events for clients in the nonprofit sector including the Chicago Historical Society, MacArthur Foundation and other charitable trust foundations.
•Managed national multimedia campaign to promote MacArthur Foundation Genesis Awards. Attracted national media response including articles from the Chicago Tribune, New York Times, Washington Post and San Francisco Chronicle, in addition to national and local television.
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