Account Manager Resume Example
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ACCOUNT MANAGER
Professional Summary
Accomplished, result-driven customer service professional skilled in providing superior service. Over 10 years experience in service based positions requiring an emphasis on customer/ client satisfaction in a high-paced environment. Strong interpersonal skills; effective collaboration with management and coworkers to build a positive and cohesive work environment. Skilled in providing excellent customer service; a respected "go to' person for escalated issues, providing creative solutions to customer concerns. Ambitious hard worker ready to embrace new challenges and contribute to the organization's overall success.
Work History
Werner Enterprises Inc - Account ManagerMacclenny , FL04/2018 - Current
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency
- Monitored employee performance and developed improvement plans
- Trained team members in successful strategies to meet operational and sales targets
- Increased sales revenues by 24% year to date by promoting complementary products and educating members on healthy ways to reach their fitness goals
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Met and exceeded monthly sales goals as team leader by up to 6%
- Customized buying experience by encouraging involvement with Life Time people, programs and places to align with their unique needs, interests and goals of each
Troon Golf, L.L.C. - Member Services ManagerLas Vegas , NV08/2017 - 04/2018
- Recommended specific products and services in alignment with individual needs, requirements, and specifications
- Developed leads and effectively executed strategies to support customer service profit chain
- Managed monthly and annual department budgets, retention goals. Worked closely with member to understand their health and fitness needs and provide exceptional service to help them reach their goals
- Hired over 40 team members, supported and retained driven individuals that were focused on building long-term, value based member relationships that enable achievement of acquisition and retention goals
- Managed hiring process of new team members including recruiting, interviewing, training and providing performance feedback as needed for growth
- Engaged with fellow club leadership to drive optimal team member and member retention
Boston Private Financial Holdings - Assistant Operations ManagerSan Francisco , CA08/2016 - 08/2017
- Conducted daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication
- Set, enforced and optimized daily internal policies to maintain efficiency and responsiveness to demands
- Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer
- Coordinated with General Manager in different operational issues and promotional activities
- Educated 50+ employees on team best practices, company policies and service excellence standards
Life Time Fitness - Kids Activities ManagerNorth Shore , LA05/2014 - 08/2016
- Liaised with club leaders to organize and perform monthly quality standard training for new and existing staff
- Always provided exceptional customer service, safe, clean and friendly environment for both members and guest
- Created and promoted kids event/programming along with marketing and driving participation numbers and revenue
- Managed kids academy/child center payroll within budgetary guidelines
- Managed and supported 30+ kids team members by providing ongoing training, giving feedback, and coaching as needed to improve overall performance
- Managed inventory, budgets and ordered ongoing supplies, toys and equipment within kids academy/child center and for monthly events and programming
- Offered data-driven recommendations aligned with overall company strategies and prioritized process improvement initiatives
- Adhered to established policies, procedures and compliance for satisfactory audit rating
- Monitored social media and online sources for industry trends
- Developed, updated and maintained over 300 member profile using customers in member management database
Skills
- Personnel training and development
- Budgeting and reporting
- Account updates
- Customer Relationship Management Software (CRM)
- Excellent time management skills
- Effective problem solver
- Account management
- Effective workflow management
- Skilled trainer
- Training and development
- Sales proficiency
- Schedule management
- Exceptional telephone etiquette
- Adherence to high customer service standards
- Logistics policies and procedures
- Staff education and training
Education
2012Lanier Technical CollegeCityAssociate of Applied Science: Practical Nursing
2008Northern Virginia Community CollegeCity, StateCertified Medical Assistant
Certifications
- Account Management & Maintenance (AMM) certified.
- Life Time University First Aid/CPR/AED Certificate.
- Life Time University CMMS Work Request Certificate.
- Life Time University Kids Activities Junior Warriors Certification.
- Life Time University Kids Manager Certified.
- Life Time University Manager on Duty Certification.
- Life Time University Operations Manager Certification.
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Resume Strength
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- Formatting
- Word choice
- Length
- Measurable results
- Strong summary
- Target job
- Clear contact info
- Typos
Resume Overview
School Attended
- Lanier Technical College
- Northern Virginia Community College
Job Titles Held:
- Account Manager
- Member Services Manager
- Assistant Operations Manager
- Kids Activities Manager
Degrees
- Associate of Applied Science : Practical Nursing
Certified Medical Assistant
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