Account Manager Resume Example Life Time Fitness Inc.

ACCOUNT MANAGER

Professional Summary

Accomplished, result-driven customer service professional skilled in providing superior service. Over 10 years experience in service based positions requiring an emphasis on customer/ client satisfaction in a high-paced environment. Strong interpersonal skills; effective collaboration with management and coworkers to build a positive and cohesive work environment. Skilled in providing excellent customer service; a respected "go to' person for escalated issues, providing creative solutions to customer concerns. Ambitious hard worker ready to embrace new challenges and contribute to the organization's overall success.

Work History

Life Time Fitness Inc. - Account ManagerCommerce, MI04/2018 - Current

Set and enforced policies focused on increasing team productivity and strengthening operational efficiency
Monitored employee performance and developed improvement plans
Trained team members in successful strategies to meet operational and sales targets
Increased sales revenues by 24% year to date by promoting complementary products and educating members on healthy ways to reach their fitness goals
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
Met and exceeded monthly sales goals as team leader by up to 6%
Customized buying experience by encouraging involvement with Life Time people, programs and places to align with their unique needs, interests and goals of each

Life Time Fitness Inc. - Member Services ManagerRochester Hills, MI08/2017 - 04/2018

Recommended specific products and services in alignment with individual needs, requirements, and specifications
Developed leads and effectively executed strategies to support customer service profit chain
Managed monthly and annual department budgets, retention goals. Worked closely with member to understand their health and fitness needs and provide exceptional service to help them reach their goals
Hired over 40 team members, supported and retained driven individuals that were focused on building long-term, value based member relationships that enable achievement of acquisition and retention goals
Managed hiring process of new team members including recruiting, interviewing, training and providing performance feedback as needed for growth
Engaged with fellow club leadership to drive optimal team member and member retention

Life Time Fitness Inc. - Assistant Operations ManagerCommerce, MI08/2016 - 08/2017

Conducted daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication
Set, enforced and optimized daily internal policies to maintain efficiency and responsiveness to demands
Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer
Coordinated with General Manager in different operational issues and promotional activities
Educated 50+ employees on team best practices, company policies and service excellence standards

Life Time Fitness Inc. - Kids Activities ManagerCanton, MI05/2014 - 08/2016

Liaised with club leaders to organize and perform monthly quality standard training for new and existing staff
Always provided exceptional customer service, safe, clean and friendly environment for both members and guest
Created and promoted kids event/programming along with marketing and driving participation numbers and revenue
Managed kids academy/child center payroll within budgetary guidelines
Managed and supported 30+ kids team members by providing ongoing training, giving feedback, and coaching as needed to improve overall performance
Managed inventory, budgets and ordered ongoing supplies, toys and equipment within kids academy/child center and for monthly events and programming
Offered data-driven recommendations aligned with overall company strategies and prioritized process improvement initiatives
Adhered to established policies, procedures and compliance for satisfactory audit rating
Monitored social media and online sources for industry trends
Developed, updated and maintained over 300 member profile using customers in member management database

Skills

Personnel training and development
Budgeting and reporting
Account updates
Customer Relationship Management Software (CRM)
Excellent time management skills
Effective problem solver
Account management
Effective workflow management

Skilled trainer
Training and development
Sales proficiency
Schedule management
Exceptional telephone etiquette
Adherence to high customer service standards
Logistics policies and procedures
Staff education and training

Education

2012Lanier Technical CollegeOakwoodAssociate of Applied Science: Practical Nursing

2008Northern Virginia Community CollegeAnnandale, VACertified Medical Assistant

Certifications

Account Management & Maintenance (AMM) certified.
Life Time University First Aid/CPR/AED Certificate.
Life Time University CMMS Work Request Certificate.
Life Time University Kids Activities Junior Warriors Certification.
Life Time University Kids Manager Certified.
Life Time University Manager on Duty Certification.
Life Time University Operations Manager Certification.

Resume Overview

Companies Worked For:

Life Time Fitness Inc.

School Attended

Lanier Technical College
Northern Virginia Community College

Job Titles Held:

Account Manager
Member Services Manager
Assistant Operations Manager
Kids Activities Manager

Degrees

Associate of Applied Science : Practical Nursing
Certified Medical Assistant

Account Manager Resume Example

Resume Score: 80%

Resume Overview

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