Accomplished Senior Account Manager professional with 7+ years experience with technology management company in operations and technical support. Self-motivated, reliable, customer service focused with proven abilities in preventative maintenance, system administration and training.
Excellent at explaining complicated concepts to users of varying degrees of technical understanding. Knowledgeable in an assortment of operating systems, applications and hardware.Excellent communication and diagnostic skills with a reputation for productivity, complex problem resolution and professionalism.
Responsible for all repair and maintenance for on-site photo processing equipment at 15 stores in Central and Eastern Washington, Northern Idaho and the Boise Metro Area. Provide exceptional customer service while prioritizing work orders, customer phone support, and handling emergency requests and repairs. Utilize tracking software to document issues and maintain in-store inventory of lab consumables and supplies.
Train photo lab employees in all aspects of photo-lab use, general daily maintenance, and up-keep requirements. Complete regular preventative maintenance on photo lab and silver recovery equipment.
Demonstrated excellent mechanical knowledge of machines and tools including design, use, repair and maintenance. Trained new employees and explained protocols clearly and efficiently. Resolved issues in person and assisted customers with technical issues via email, live chat, and telephone. Maximized operational effectiveness across territory. Troubleshot and resolved internet connectivity and general software and hardware issues. Maintained spare equipment and parts and managed inventory.
Oversaw local IT infrastructure including servers, security, networking, storage systems and desktops. Set up and maintained various printers, including Inkjet, Laserjet, and Wide Format. Installed numerous interface components including PCI adapters, power supplies, and storage devices. Performed repairs and upgrades to hardware, software and peripheral equipment following design and installation specifications. Often customizing layout and equipment for effective employee use.
Responsible for photo developing and printing, sales, customer service, merchandising and stocking. Technical responsibilities included audio/video installations and configuration, photo machine and computer kiosk maintenance. Managerial responsibility for closing, recovery, cashier overrides, deposits, and directing associates duties.
Cashiering procedures, checking, money handling, and deposits.
Inventory control and purchasing, store appearance, and stocking for the Home Improvement section.
Accountable for fostering a sales culture to strategically enhance customer service and store profitability while maximizing sales and gross margin through the use of effective management and mentoring on the execution of selling skills, sales and service programs, goal setting and analysis.
A+, photo, audio, cashier, closing procedures, hardware operations and repair, computer hardware, customer service, directing, electronics, goal setting, phone support, inventory, inventory control, managerial, mentoring, merchandising, networking, operating systems, paint, plumbing, pricing, purchasing, repairs, selling, Sales, Sales Manager, technical support, video.
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