Serving as a front-line manager, advising clients on product and service selection, ensuring satisfaction, and generating referrals. Implementing sales and marketing strategies that improved company name recognition, expand the customer base and generate continuous revenue/profit growth.
In-depth knowledge of Salesforce, Concur, Reynolds & Reynolds, ADP, UCS, Dealertrack, Microsoft Office 2016, Word, Excel, and PowerPoint
Completed 51 Credit Hours in Emergency
Trainers Workshop, Battalion Training Management, 8th Infantry Division, Wiesbaden, Germany. Time management training to achieve & sustain technical & tactical competence & maintain training proficiency at an acceptable level. Time management systems identify, focus & protect prime time training periods & the resources to support the training. Collective training that leads to proficiency. This period coincides with the availability of major training resources & key training facilities & devices. Training proficiency at the platoon, squad & crew level. Maximizing self development opportunities to improve leader & individual task proficiency. This exercises the chain of command & provides individual training opportunities for the first line leaders. 1 week course
Noncommissioned Officers Academy, Seventh Army NCO Academy, Bad Toelz, Germany. Tough & demanding primary, basic & advanced level courses which develop adaptive, self-confident leaders who motivate teams to solve complex problems, while operating in a full spectrum & contemporary operating environment in an army transforming into the future force. Focus on developing leaser self discipline & professional ethics; skills & knowledge for leading, disciplining, & developing soldiers; planning, executing, & evaluating individual & team training; planning & executing missions & tasks assigned to team-size units. 4 week course
Traffic Accident Investigation Course MP-23-6, Seventh Army Combined Arms Training Center, Vilseck, Germany. Traffic accident reconstruction using crime scene collection, preservation & accounting of physical evidence. Notes, sketches, photography, measurements of skid & scuff marks, collection of evidence, tagging, processing & protection of evidence. Advance interview & interrogation techniques to get an admission, confession or statement. Investigative report writing, courtroom testimony, & presentation. Conduct detail investigations into road traffic accidents, analyze events leading up to an accident and diagnose possible causes. Obtaining witness statements and examining scene photographs, produce scale plans and reconstruct accidents using calculating contributing factors such as momentum and speed. 3 week course
Military Police Investigation Course MP-94-6, Seventh Army Combined Arms Training Center, Vilseck, Germany. Crime scene collection, preservation & accounting of physical evidence. Notes, sketches, photography, measurement, collection of evidence, tagging, processing & protection of evidence. Advanced interview & interrogation techniques to get an admission, confession or statement. Investigative report writing, undercover operations, surveillance, stakeouts, courtroom testimony, & presentation. Received additional skill identifier V5. 4 week course Basic
Police School, Fort McClellan, AL. Military law,
weapons training, operate a law enforcement vehicle, combat operation, physical
security, unarmed self defense, interpersonal communications, crime scene
investigation, traffic accident investigation, patrol incidents, traffic
control, & police state night exercises. 8 week course
Federal Emergency Management Agency (FEMA) Emergency Management Institute (EMI) 677 Continuing Education Units IACET/174 Courses Completed Courses that support the following nine mission areas identified by the National Preparedness Goal · Incident Management · Operational Planning · Disaster Logistics · Emergency Communications · Service to Disaster Victims · Continuity Programs · Public Disaster Communications · Integrated Preparedness · Hazard Mitigation
U.S. Fire Administration – National Fire Academy (NFA) 25 Continuing Education Units IACET/3 Course Completed · Community Safety Educator · Emergency Response to Terrorism · ICS for Operational First Responders
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