Talented Account Manager effective at building loyalty and long-term relationships with customers while exceeding sales targets.
Started at the ground floor and worked my way up to Management, which gives me insight into all aspects of running a company.
In 2011 my former company Bridge City Legal was purchased by DTI and I was promoted to Account Manager.
Maintaining and expanding of current client base with heavy emphasis on client expansion.
Managed a portfolio of 100 clients and effectively grew revenue consistently each year starting out at about $400,000 total revenue in 2011 to $1,000,000 revenue in 2015.
Tracked and logged all meetings and became familiar with sales programs such as Salesforce and Quickbase.
Completed sales training each year through a third party sales program called New Velocity. This training involved watching short videos, sales training workshops and role playing in front of our peers.
Due to the smaller size of our office I remained in charge of hiring, firing, billing and all duties required of running a business.
Manage the overall operation of the Boise location.
Communicate directly with customers as needed to ensure customer satisfaction, deadline compliance, accurate project instructions, and error follow up.
Provide regular updates and reports to the main office in Portland on the overall performance of the Boise location.
Effectively Communicate, lead, teach give and receive respect, and manage all aspects of the production facility.
Meet all production deadlines and consistently complete required paperwork on time, including: reviews, error reports, inventory logs, disciplinary notices and employee/shift daily production numbers.
Create a forward thinking plan for production including; goals, training manuals, quality procedures, organizational ideas, salary standards, etc...
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