Account Manager Resume Example
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ACCOUNT MANAGER
Experience
01/2018 to Current
Bickford Senior Living – Champaign , IL
Bickford Senior Living – Champaign , IL
Account Manager, 01/2017 to 01/2018
Cca Global Partners – Collinsville , IL
Cca Global Partners – Collinsville , IL
- Sales for a regional, LTL trucking company, specializing in creating and growing relationships with multimillion-dollar companies that need logistics management, along with freight and transportation movement utilizing LTL, and truckloads
- Prospecting: Built a portfolio of clients by seeking out prospects through research and cold calling to find potential new business and while also following up on existing customers daily
- Relationship Building: Develop trust and build partnerships to understand my customer's transportation needs and craft solutions to meet and exceed those needs, while providing them with quality service
- Negotiation: Understanding market freight rates in order to determine the best solutions and price to meet my customers freight movement needs, while negotiating the best possible rates to strategically grow business an increase overall probability
01/2016 to 01/2017
Bickford Senior Living – Crystal Lake , IL
Bickford Senior Living – Crystal Lake , IL
01/2009 to 01/2016
Bickford Senior Living – Macomb , IL
Bickford Senior Living – Macomb , IL
LARGE ENTERPRISE ACCOUNT MANAGER, 01/2012 to 01/2016
- Primary contact for portfolio of strategically important clients, including high-profile and high-revenue generating merchants.
- Responsible for recommending strategic business improvements & technical solutions to the existing PayPal account and cross-selling PayPal as a payment and processing alternative for additional business interests owned or controlled by merchants.
- Leadership: Spearhead all day to day operations of processing relationship while acting as liaison between departments of PayPal to maintain and grow the merchant relationship while optimizing recommendations to meet merchant's goals.
- Cross Discipline Planning: Collaborate with Relationship Managers and Large Enterprise Sales on devising growth strategies and opportunities, execution of upsells, marketing, and stream lining processes.
- Accomplishment: Oversee onboarding and incorporation of newly assigned accounts to ensure successful product integration and best practices.
SMALL BUSINESS ACCOUNT MANAGER, 01/2010 to 01/2012
- Single point of contact for assigned portfolio of medium to large merchant accounts responsible for building relationships and recommends solutions to increase retention, profitability, and revenue for both merchant and PayPal.
- Account Management: Managed $7.5 million account portfolio annually.
- Process Analysis: Directed business reviews to understand merchant's business model and develop strategies to help them improve and continue to grow.
- Project Management: Identified and managed projects that streamlined processes within the team and acted as a stakeholder.
01/2009 to 01/2010
A Place For Mom
A Place For Mom
- Provide phone and email support regarding the PayPal merchant products and policies in connection with Risk Operations.
- Issue Resolution: Found solutions for customers calling inbound that result in complete satisfaction.
- Educated merchants on managing their accounts while increasing their performance.
- Accomplishment: Followed and understood eBay behaviors.
01/2003 to 01/2008
Bickford Senior Living – Topeka , MO
Bickford Senior Living – Topeka , MO
SENIOR PROJECT ANALYST, 01/2005 to 01/2008
- Implemented new construction of multi-dwelling developments and single family planned community projects within a 3 state territory to ensure timely integration of phone, video, and high-speed Internet services (broadband) to end-users along with managing operations of the sales team approval processes.
- Project Controllership: Interfaced with multiple groups, including internal customers such as engineering, construction, installation, maintenance, and sales and external customers like developers, project managers, property managers, and subcontractors) to ensure execution of activities to meet timeframes of the scheduled project.
- Organization: Organized, facilitated, and directed group meetings related to assigned project to ensure timely completion with accurate building.
- Executive Liaison: Created and distributed weekly reports to senior level management, sales team, and operations to provide detailed project and approval documentation.
- Technical Solutions: Developed Salesforce.com design to fit the needs of the sales and operation teams.
- System Improvement: Defined and wrote methods and procedures to streamline sales approval processes.
- Accomplishment: Participated in special projects team to review and improve business processes.
BUSINESS DEVELOPMENT SPECIALIST, 01/2003 to 01/2005
- Facilitated and negotiated marketing and endorsement contracts for residential voice, video, and data products & services with C-level executives, property owners, and developers of both single- and multi-family units, acting as point of contact.
- Sales Presentation: Prepared and Presented Sales presentations to Executive Teams of Development Companies.
- Negotiations: Negotiated and finalized marketing and endorsement contracts.
- Training: Trained and educated property managers and developers as needed to sell and maintain services to residents and increase profits.
- Accomplishment: Sold over 2500 units in 2004 with average contract values of approximately $10,000.00, exceeding targets for the position.
- Coordinated all activities for project implementation with internal departments, as well as property developers, construction managers, IT specialists, etc.
Work History
01/2018 to Current
Bickford Senior Living – Raytown , IA
Bickford Senior Living – Raytown , IA
01/2016 to 01/2017
Abbvie, Inc – Marshalltown , SC
Abbvie, Inc – Marshalltown , SC
Account Manager, 01/2017 to 01/2018
Peoples Bancorp Inc. – Charleston , OH
Peoples Bancorp Inc. – Charleston , OH
- Sales for a regional, LTL trucking company, specializing in creating and growing relationships with multimillion-dollar companies that need logistics management, along with freight and transportation movement utilizing LTL, and truckloads.
- Prospecting: Built a portfolio of clients by seeking out prospects through research and cold calling to find potential new business and while also following up on existing customers daily.
- Relationship Building: Develop trust and build partnerships to understand my customer's transportation needs and craft solutions to meet and exceed those needs, while providing them with quality service.
- Negotiation: Understanding market freight rates in order to determine the best solutions and price to meet my customers freight movement needs, while negotiating the best possible rates to strategically grow business an increase overall probability.
01/2009 to 01/2016
NA – Mcconnelsville , STATE
NA – Mcconnelsville , STATE
LARGE ENTERPRISE ACCOUNT MANAGER, 01/2012 to 01/2016
- Primary contact for portfolio of strategically important clients, including high-profile and high-revenue generating merchants.
- Responsible for recommending strategic business improvements & technical solutions to the existing PayPal account and cross-selling PayPal as a payment and processing alternative for additional business interests owned or controlled by merchants.
- Leadership: Spearhead all day to day operations of processing relationship while acting as liaison between departments of PayPal to maintain and grow the merchant relationship while optimizing recommendations to meet merchant's goals.
- Cross Discipline Planning: Collaborate with Relationship Managers and Large Enterprise Sales on devising growth strategies and opportunities, execution of upsells, marketing, and stream lining processes.
- Accomplishment: Oversee onboarding and incorporation of newly assigned accounts to ensure successful product integration and best practices.
SMALL BUSINESS ACCOUNT MANAGER, 01/2010 to 01/2012
- Single point of contact for assigned portfolio of medium to large merchant accounts responsible for building relationships and recommends solutions to increase retention, profitability, and revenue for both merchant and PayPal.
- Account Management: Managed $7.5 million account portfolio annually.
- Process Analysis: Directed business reviews to understand merchant's business model and develop strategies to help them improve and continue to grow.
- Project Management: Identified and managed projects that streamlined processes within the team and acted as a stakeholder.
01/2009 to 01/2010
Company Name
Company Name
- Provide phone and email support regarding the PayPal merchant products and policies in connection with Risk Operations.
- Issue Resolution: Found solutions for customers calling inbound that result in complete satisfaction.
- Educated merchants on managing their accounts while increasing their performance.
- Accomplishment: Followed and understood eBay behaviors.
01/2003 to 01/2008
Company Name – City , State
Company Name – City , State
SENIOR PROJECT ANALYST, 01/2005 to 01/2008
- Implemented new construction of multi-dwelling developments and single family planned community projects within a 3 state territory to ensure timely integration of phone, video, and high-speed Internet services (broadband) to end-users along with managing operations of the sales team approval processes.
- Project Controllership: Interfaced with multiple groups, including internal customers such as engineering, construction, installation, maintenance, and sales and external customers like developers, project managers, property managers, and subcontractors) to ensure execution of activities to meet timeframes of the scheduled project.
- Organization: Organized, facilitated, and directed group meetings related to assigned project to ensure timely completion with accurate building.
- Executive Liaison: Created and distributed weekly reports to senior level management, sales team, and operations to provide detailed project and approval documentation.
- Technical Solutions: Developed Salesforce.com design to fit the needs of the sales and operation teams.
- System Improvement: Defined and wrote methods and procedures to streamline sales approval processes.
- Accomplishment: Participated in special projects team to review and improve business processes.
BUSINESS DEVELOPMENT SPECIALIST, 01/2003 to 01/2005
- Facilitated and negotiated marketing and endorsement contracts for residential voice, video, and data products & services with C-level executives, property owners, and developers of both single- and multi-family units, acting as point of contact.
- Sales Presentation: Prepared and Presented Sales presentations to Executive Teams of Development Companies.
- Negotiations: Negotiated and finalized marketing and endorsement contracts.
- Training: Trained and educated property managers and developers as needed to sell and maintain services to residents and increase profits.
- Accomplishment: Sold over 2500 units in 2004 with average contract values of approximately $10,000.00, exceeding targets for the position.
- Coordinated all activities for project implementation with internal departments, as well as property developers, construction managers, IT specialists, etc.
Education
BACHELOR OF SCIENCE: MANAGEMENTBELLEVUE UNIVERSITY - City, State
Successful Project ManagementUniversity of Nebraska at Omaha
Summary
"Managed $7.5 million account portfolio annually"
"Develop trust and build partnerships to craft solutions"
"Collaborate with all departments to provide growth strategies and create opportunities"
Interests
COMMUNITY SERVICE
, President, Parents & Friends Group, Children's Center
Board Member, Woodland Campground Association
Volunteer, Numerous Community Relations Activities, Qwest Communications
PTA Committee Chair, Harrison Elementary School
Highlights
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Skills
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Resume Overview
School Attended
- BELLEVUE UNIVERSITY
- University of Nebraska at Omaha
Job Titles Held:
- Account Manager
- LARGE ENTERPRISE ACCOUNT MANAGER
- SMALL BUSINESS ACCOUNT MANAGER
- SENIOR PROJECT ANALYST
- BUSINESS DEVELOPMENT SPECIALIST
Degrees
- BACHELOR OF SCIENCE : MANAGEMENT
Successful Project Management
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