Account Manager Resume Example Company Name

ACCOUNT MANAGER

Experience

01/2018 to Current
Company Name – City, State

Account Manager, 01/2017 to 01/2018
Company Name – City, State

Sales for a regional, LTL trucking company, specializing in creating and growing relationships with multimillion-dollar companies that need logistics management, along with freight and transportation movement utilizing LTL, and truckloads
Prospecting: Built a portfolio of clients by seeking out prospects through research and cold calling to find potential new business and while also following up on existing customers daily
Relationship Building: Develop trust and build partnerships to understand my customer's transportation needs and craft solutions to meet and exceed those needs, while providing them with quality service
Negotiation: Understanding market freight rates in order to determine the best solutions and price to meet my customers freight movement needs, while negotiating the best possible rates to strategically grow business an increase overall probability

01/2016 to 01/2017
Company Name – City, State

01/2009 to 01/2016
Company Name – City, State

LARGE ENTERPRISE ACCOUNT MANAGER, 01/2012 to 01/2016

Primary contact for portfolio of strategically important clients, including high-profile and high-revenue generating merchants.
Responsible for recommending strategic business improvements & technical solutions to the existing PayPal account and cross-selling PayPal as a payment and processing alternative for additional business interests owned or controlled by merchants.
Leadership: Spearhead all day to day operations of processing relationship while acting as liaison between departments of PayPal to maintain and grow the merchant relationship while optimizing recommendations to meet merchant's goals.
Cross Discipline Planning: Collaborate with Relationship Managers and Large Enterprise Sales on devising growth strategies and opportunities, execution of upsells, marketing, and stream lining processes.
Accomplishment: Oversee onboarding and incorporation of newly assigned accounts to ensure successful product integration and best practices.

SMALL BUSINESS ACCOUNT MANAGER, 01/2010 to 01/2012

Single point of contact for assigned portfolio of medium to large merchant accounts responsible for building relationships and recommends solutions to increase retention, profitability, and revenue for both merchant and PayPal.
Account Management: Managed $7.5 million account portfolio annually.
Process Analysis: Directed business reviews to understand merchant's business model and develop strategies to help them improve and continue to grow.
Project Management: Identified and managed projects that streamlined processes within the team and acted as a stakeholder.

01/2009 to 01/2010
Company Name

Provide phone and email support regarding the PayPal merchant products and policies in connection with Risk Operations.
Issue Resolution: Found solutions for customers calling inbound that result in complete satisfaction.
Educated merchants on managing their accounts while increasing their performance.
Accomplishment: Followed and understood eBay behaviors.

01/2003 to 01/2008
Company Name – City, State

SENIOR PROJECT ANALYST, 01/2005 to 01/2008

Implemented new construction of multi-dwelling developments and single family planned community projects within a 3 state territory to ensure timely integration of phone, video, and high-speed Internet services (broadband) to end-users along with managing operations of the sales team approval processes.
Project Controllership: Interfaced with multiple groups, including internal customers such as engineering, construction, installation, maintenance, and sales and external customers like developers, project managers, property managers, and subcontractors) to ensure execution of activities to meet timeframes of the scheduled project.
Organization: Organized, facilitated, and directed group meetings related to assigned project to ensure timely completion with accurate building.
Executive Liaison: Created and distributed weekly reports to senior level management, sales team, and operations to provide detailed project and approval documentation.
Technical Solutions: Developed Salesforce.com design to fit the needs of the sales and operation teams.
System Improvement: Defined and wrote methods and procedures to streamline sales approval processes.
Accomplishment: Participated in special projects team to review and improve business processes.

BUSINESS DEVELOPMENT SPECIALIST, 01/2003 to 01/2005

Facilitated and negotiated marketing and endorsement contracts for residential voice, video, and data products & services with C-level executives, property owners, and developers of both single- and multi-family units, acting as point of contact.
Sales Presentation: Prepared and Presented Sales presentations to Executive Teams of Development Companies.
Negotiations: Negotiated and finalized marketing and endorsement contracts.
Training: Trained and educated property managers and developers as needed to sell and maintain services to residents and increase profits.
Accomplishment: Sold over 2500 units in 2004 with average contract values of approximately $10,000.00, exceeding targets for the position.
Coordinated all activities for project implementation with internal departments, as well as property developers, construction managers, IT specialists, etc.

Work History

01/2018 to Current
Company Name – City, State

01/2016 to 01/2017
Company Name – City, State

Account Manager, 01/2017 to 01/2018
Company Name – City, State

Sales for a regional, LTL trucking company, specializing in creating and growing relationships with multimillion-dollar companies that need logistics management, along with freight and transportation movement utilizing LTL, and truckloads.
Prospecting: Built a portfolio of clients by seeking out prospects through research and cold calling to find potential new business and while also following up on existing customers daily.
Relationship Building: Develop trust and build partnerships to understand my customer's transportation needs and craft solutions to meet and exceed those needs, while providing them with quality service.
Negotiation: Understanding market freight rates in order to determine the best solutions and price to meet my customers freight movement needs, while negotiating the best possible rates to strategically grow business an increase overall probability.

01/2009 to 01/2016
Company Name – City, State

LARGE ENTERPRISE ACCOUNT MANAGER, 01/2012 to 01/2016

Primary contact for portfolio of strategically important clients, including high-profile and high-revenue generating merchants.
Responsible for recommending strategic business improvements & technical solutions to the existing PayPal account and cross-selling PayPal as a payment and processing alternative for additional business interests owned or controlled by merchants.
Leadership: Spearhead all day to day operations of processing relationship while acting as liaison between departments of PayPal to maintain and grow the merchant relationship while optimizing recommendations to meet merchant's goals.
Cross Discipline Planning: Collaborate with Relationship Managers and Large Enterprise Sales on devising growth strategies and opportunities, execution of upsells, marketing, and stream lining processes.
Accomplishment: Oversee onboarding and incorporation of newly assigned accounts to ensure successful product integration and best practices.

SMALL BUSINESS ACCOUNT MANAGER, 01/2010 to 01/2012

Single point of contact for assigned portfolio of medium to large merchant accounts responsible for building relationships and recommends solutions to increase retention, profitability, and revenue for both merchant and PayPal.
Account Management: Managed $7.5 million account portfolio annually.
Process Analysis: Directed business reviews to understand merchant's business model and develop strategies to help them improve and continue to grow.
Project Management: Identified and managed projects that streamlined processes within the team and acted as a stakeholder.

01/2009 to 01/2010
Company Name

Provide phone and email support regarding the PayPal merchant products and policies in connection with Risk Operations.
Issue Resolution: Found solutions for customers calling inbound that result in complete satisfaction.
Educated merchants on managing their accounts while increasing their performance.
Accomplishment: Followed and understood eBay behaviors.

01/2003 to 01/2008
Company Name – City, State

SENIOR PROJECT ANALYST, 01/2005 to 01/2008

Implemented new construction of multi-dwelling developments and single family planned community projects within a 3 state territory to ensure timely integration of phone, video, and high-speed Internet services (broadband) to end-users along with managing operations of the sales team approval processes.
Project Controllership: Interfaced with multiple groups, including internal customers such as engineering, construction, installation, maintenance, and sales and external customers like developers, project managers, property managers, and subcontractors) to ensure execution of activities to meet timeframes of the scheduled project.
Organization: Organized, facilitated, and directed group meetings related to assigned project to ensure timely completion with accurate building.
Executive Liaison: Created and distributed weekly reports to senior level management, sales team, and operations to provide detailed project and approval documentation.
Technical Solutions: Developed Salesforce.com design to fit the needs of the sales and operation teams.
System Improvement: Defined and wrote methods and procedures to streamline sales approval processes.
Accomplishment: Participated in special projects team to review and improve business processes.

BUSINESS DEVELOPMENT SPECIALIST, 01/2003 to 01/2005

Facilitated and negotiated marketing and endorsement contracts for residential voice, video, and data products & services with C-level executives, property owners, and developers of both single- and multi-family units, acting as point of contact.
Sales Presentation: Prepared and Presented Sales presentations to Executive Teams of Development Companies.
Negotiations: Negotiated and finalized marketing and endorsement contracts.
Training: Trained and educated property managers and developers as needed to sell and maintain services to residents and increase profits.
Accomplishment: Sold over 2500 units in 2004 with average contract values of approximately $10,000.00, exceeding targets for the position.
Coordinated all activities for project implementation with internal departments, as well as property developers, construction managers, IT specialists, etc.

Education

BACHELOR OF SCIENCE: MANAGEMENTBELLEVUE UNIVERSITY - City, State

Successful Project ManagementUniversity of Nebraska at Omaha

Summary

"Managed $7.5 million account portfolio annually" "Develop trust and build partnerships to craft solutions" "Collaborate with all departments to provide growth strategies and create opportunities"

Interests

COMMUNITY SERVICE , President, Parents & Friends Group, Children's Center Board Member, Woodland Campground Association Volunteer, Numerous Community Relations Activities, Qwest Communications PTA Committee Chair, Harrison Elementary School

Highlights

Relationship Management | Operations Managment
Customer-focused leader with 15+ years of cross-industry experience driving impactful marketing and business development initiatives designed to increase revenue across the board
Articulate communicator skilled in delivering insightful presentations and strengthening relationships with business partners, peers, and senior leadership
Proven relationship builder and business development, capable of increasing client base and finding innovative solutions to complex problems across multiple disciplines
Contract Negotiation
Interdisciplinary Collaboration
Business Reviews
Logistics Management
Promotional Events
Relationship Management
Business Streamlining
Project Management
Account Onboarding
Problem Analysis/Resolution
Account Management, Negotiations
Streamline, Communicator
Articulate, Enterprise
Broadband, New construction
Business development, Policies
Business processes, Presentations

C, Problem Analysis/Resolution
Cold calling, Process Analysis
Com, Processes
Contracts, Project Management
Contract Negotiation, Quality
Client, Relationship Building
Clients, Relationship Management
Documentation, Research
Driving, Selling
Email, Sales
Internet services, Strategic
Leadership, Phone
Logistics Management, Transportation
Managing, Video
Managment
Marketing
Market
Meetings
Negotiating
Negotiation

Skills

Relationship Management | Operations Managment

Customer-focused leader with 15+ years of cross-industry experience driving impactful marketing and business development initiatives designed to increase revenue across the board.

Articulate communicator skilled in delivering insightful presentations and strengthening relationships with business partners, peers, and senior leadership.

Proven relationship builder and business development, capable of increasing client base and finding innovative solutions to complex problems across multiple disciplines.

Contract Negotiation

Interdisciplinary Collaboration

Business Reviews

Logistics Management

Promotional Events

Relationship Management

Business Streamlining

Project Management

Account Onboarding

Problem Analysis/Resolution

Account Management, streamline, Articulate, broadband, business development, business processes, C, cold calling, com, contracts, Contract Negotiation, client, clients, documentation, driving, email, Internet services, Leadership, Logistics Management, managing, Managment, marketing, market, meetings, negotiating, Negotiation, Negotiations, communicator, Enterprise, new construction, policies, presentations, Problem Analysis/Resolution, Process Analysis, processes, Project Management, quality, Relationship Building, Relationship Management, research, selling, Sales, strategic, phone, transportation, video

Resume Overview

School Attended

BELLEVUE UNIVERSITY
University of Nebraska at Omaha

Job Titles Held:

Account Manager
LARGE ENTERPRISE ACCOUNT MANAGER
SMALL BUSINESS ACCOUNT MANAGER
SENIOR PROJECT ANALYST
BUSINESS DEVELOPMENT SPECIALIST

Degrees

BACHELOR OF SCIENCE : MANAGEMENT
Successful Project Management

Account Manager Resume Example

Resume Score: 80%

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