Managed quality communication, customer support and product representation for each client
Organized preliminary screening processes including phone interviews, face to face interviews, completed managerial references, rate negotiation and set up interviews with clients
Completed all on boarding for new hires: Created contracts, set up HR training, ran background checks, created rate letters, handled personal, confidential information and discarded it accordingly.
Broke into a cold territory, established business and closed a deal in a short period of time
Negotiated details of contracts and payments and prepared sales contracts and order forms
06/2011 to 12/2014
Lead ServerLegends － Long Beach, CA
Achieved high sales percentage with consultative, value-focused customer service approach
Simultaneously handled restaurant patrons, completed required shift tasks, and worked as a team to ensure safety and an optimal experience
Maintained a positive rapport by acknowledging return visitors, and making them feel comfortable and a part of our family to ensure repeat visits
Bachelor of Arts: Communication StudiesCalifornia State University － Long Beach, CAStudied all aspects of written and verbal communication techniques: interpersonal communication, conflict management, nonverbal communication, and persuasive speaking.
Served on the executive leadership board of Gamma Phi Beta and served as liaison amongst 17 other chapters
Served as a sorority advisor as an alumni and managed over 100 members
Cultivated language and communication skills through encounters with people from all economic backgrounds abroad
Strong independent research skills in travel for efficiency, safety and budgeting over the span of numerous countries