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Account Manager Resume Example

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ACCOUNT MANAGER
Professional Summary
To secure a nursing position where my nursing and management education, preceptorship, clinical training, business experience and commitment to delivering the highest quality patient care will be an asset to your healthcare organization. Highly-motivated professional with a unique combination of accomplishments that include: (1) 2 year Trauma Surgical RN experience; (2) BSN Degree along with previous BS in Business and Organizational Management with a Marketing Concentration; (3) neonatal intensive care preceptorship which included both patient care and department administration training; (4) attended multiple nursing conferences in 2012 to continue gaining knowledge related to latest technology and patient care protocol; and (5) prior 10+ year record of business experience. (6) currently working towards my MSN
Core Qualifications
Microsoft Word, Excel, PowerPoint, and Outlook
Experience
NURSING PRECEPTORSHIP & CLINICALS East Tennessee Children?s Hospital. ?? Med/Surgical Rotation
  • Nursing and Nursing Administration Preceptorship: U.T.
  • Medical Center Neonatal Intensive Care Unit (Magnet Status Hospital): Completing a dual preceptorship with hands on patient care experience along with the additional role working with Charge Nurse learning how to manage and oversee the unit operations from a nursing administration perspective.
  • Responsibilities include: Providing total nursing care of infants who may be diagnosed with congenital defects, delivery complications, or most often, prematurity.
  • Formulating nursing care plans; assessing, planning, implementing and evaluating the effectiveness of treatments in these plans Administering medications, performing procedures, consulting with an interdisciplinary healthcare team to coordinate all aspects of a patient?s care, extensive education and reassurance to families.
  • Evaluating and determining patient to nurse ratio, setting assignments, and coordinating "on-call schedules".
  • Resolving staff problems with clinical or scheduling issues, extensive record keeping for shift reports, and state regulatory compliance with infection reporting for best practices.
  • Completed an additional observation day at the NICU Provided patient care on the nephrology and neurology units (working extensively with stroke and brain injury patients) and spent a day in surgery unit to observe placement of fistula.
  • Pulmonology Rotation: Worked on pulmonology floor providing care for a diverse patient base with severe acute and chronic lung disorders.
  • Assisted with patient care in the labor and delivery unit at Blount Memorial Hospital.
  • Psychiatry: Gained knowledge and experience assisting with psychiatric patient care treatment by rotating through Peninsula Hospital, Tennova, and Parkwest Hospital.
  • Community Clinical Rotations: Worked with SHAAS providing home health and community healthcare that involved performing needs assessment, providing patient education, and assisting in coordinating medical services for senior aged and disabled patients.
January 2004
to
January 2010
CONSOLIDATED ELECTRICAL DISTRIBUTORS, INCKnoxville, TNAccount Manager
  • Held a dual role for performing inside sales duties as well as accounting functions for the nation's third largest electrical distributor chain carrying over 25 different product lines.
  • Maintained customer accounts, handled accounts payable/receivable, balanced accounts, and handled invoicing.
  • Earned recognition from the management team for consistently exceeding all requirements regarding customer satisfaction, appointment volume, and ensuring the timely delivery of products.
  • Remained up-to-date with electrical industry technology by attending optional professional development seminars and taking the initiative to continue to learn about new products to more effectively serve the customer base.
  • Received commendations on letter of recommendation that stated: ?Mandy is a hard-working, top-performing professional..
  • and ambitious asset to the staff..
  • she is intelligent, patient, a good listener, has a pleasing personality and above all else is a person of integrity.
January 2001
to
December 2003
NEXCOMKnoxville, TNSales Consultant
  • Generated sales revenue in the Knoxville area and surrounding counties for this independent wireless service distributor which represented Nextel, AT&T, Sprint, U.S.
  • Cellular and Cingular.
  • Developed valuable sales experience in areas including prospecting, inside cold-calling, networking, leading sales presentations, and closing deals.
  • Increased sales of wireless products/accessories in a saturated marketplace by listening to customer needs and matching the specific provider with their particular coverage requirements, budget, and specific usage necessity.
  • Achieved the monthly sales quota every month from October 2000 through December 2002.
  • Earned double commission on numerous occasions based on sales results for % over quota.
January 2000
to
January 2001
LADIES CHOICE FITNESSKnoxville, TNSales Consultant
  • Promoted fitness center memberships and recruited new members by implementing sales, cold-calling, customer service, and communication efforts/skills.
  • .
  • Expanded member base by generating referrals from satisfied clients, maintaining relationships with existing clients, and providing quality, personalized service.
  • .
  • Led tours and promoted the benefits and value of the fitness center in a highly saturated market.
Education
1 2012
LINCOLN MEMORIAL UNIVERSITYKnoxville, TNB.S: NursingNursing Attended Tennessee Nurses Association Legislative Summit in Nashville in 2012 and the Smokey Mountain Chapter's Spring 2012 Conference American Association of Critical Care Nurses that focused on critical illness in the adult cystic fibrosis patient and managing acute renal failure in the ICU. Attended the Real World Tour seminar and The Biggest Intensive Care Unit for the Smallest Patients (Grand Rounds
TUSCULUM COLLEGEKnoxville, TNB.S: Organizational Management, MarketingOrganizational Management, Marketing Worked 46 hours per week while completing degree.
Skills
accounting, accounts payable, benefits, budget, closing, cold-calling, consulting, clients, customer satisfaction, customer service, delivery, inside sales, invoicing, listening, managing, market, Excel, Outlook, PowerPoint, 2000, Microsoft Word, needs assessment, networking, Nursing, presentations, quality, record keeping, reporting, sales experience, sales, scheduling, seminars, Summit
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Resume Overview

Companies Worked For:

  • NURSING PRECEPTORSHIP & CLINICALS East Tennessee Children?s Hospital. ?? Med/Surgical Rotation
  • CONSOLIDATED ELECTRICAL DISTRIBUTORS, INC
  • NEXCOM
  • LADIES CHOICE FITNESS

School Attended

  • LINCOLN MEMORIAL UNIVERSITY
  • TUSCULUM COLLEGE

Job Titles Held:

  • Account Manager
  • Sales Consultant

Degrees

  • B.S : Nursing
    B.S : Organizational Management, Marketing

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