Customer-centered health care professional with over 20 years of experience. Proven ability to collaborate with team members, and exceed performance standards. Productive with efficient work habits, and motivated to be part of an environment where there's an opportunity to contribute to a team's success.
More than doubled hospice referrals within 5 months of hire. Circle Achievement winner within 6 months of hire. Recognized for earning 3rd highest bonus in division within 10 months of hire. Able to quickly build relationships within "closed" hospital systems. Secured position on EMR within large Minneapolis Medical Center 12/13. Management of large hospital accounts as well as skilled nursing facilities, assisted living facilities and physicians offices.
Increased referral volume by 55% in one year. Built relationships with integrated hospital systems resulting in new and consistent referral sources. Performed consultations with families to discuss services with the majority resulting in new starts of care. Developed new accounts and grew existing accounts by creating value and assuring a high level of customer service.
Increased new business, and improved existing business relationships with nursing homes, assisted living accounts, medical professionals and other community-based referral sources. Advanced existing intake process; benefiting the patients, families and referrals. Partnered with Executive Director and Regional Sales Director to develop a sales strategy to meet business goals and increase profits.
Sold pharmaceuticals; clients included Pulmonologists, Psychiatrists, and Primary Care Physicians. Developed and coordinated regional speaker programs. Identified and cultivated strategic alliances critical to business goals. Responsible for contracting pull through at the targeted physician level.
Successfully transitioned patients from generic to branded medication options; taking branded product line to national ranking. Delivered strong sales performance built on excellent technical knowledge and exceptional customer service. Used industry knowledge to exceed customer requests and increase sales volume.
Responsible for the sales of Parkinson's medication to managed care. Processed orders, prepared business correspondence and responded to client needs. Partnered with district team to achieve an increase sales ranking that resulted in national recognition. Relied on experience and industry knowledge to plan and accomplish goals.
Responsible for the sales of women's product and antibiotics; customers included Obstetricians and Pediatricians. Accountable for sales, profit goals, and service provided to clients within territory. Designed and developed sales strategy and marketing programs. Used industry knowledge to exceed customer requests and increase sales volume.
Supported new client marketing initiatives, and played an instrumental role in maintaining client relationships with AIDS specialists and Oncologists. Increased sales of six-diverse products; customers included hospitals and retail markets. Relied on experience and industry knowledge to plan and accomplish goals. Exceeded performance expectations and promoted to Bioscience division.
Community Education Advisory Council, 1998 - 2003
St. Michael's Parent Volunteer Association, 2003 - 2006
St. Michael's School Board, 2000 - 2003
Early Childhood Family Education Advisory Council, 1995 - 2000
Scott County Human Resource Council, 1993 - 1995
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