|Microsoft Office Suite, Adobe Acrobat Pro DC, and key approximately 80 wpm.||
*Subject matter expert in all aspects of Proforma FuseOS and a FuseOS advocate within the company.
*Provide prompt ongoing user support via Zendesk and user interactions.
*Utilize Zendesk to manage user feedback and initiate change requests.
*Run weekly regression tests of FuseOS to identify defects.
*Troubleshoot and analyze possible FuseOS defects.
*Create detailed Jira tickets to document FuseOS defects and link to the Zendesk ticket.
*Audit the access level of all FuseOS users on a monthly basis.
*Support testing and documentation of FuseOS enhancements and releases, as needed.
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