Professional Account Executive trained in building a loyal customer base to achieve both short and long-term customer relationships and who excels at building strategic network ties and increasing revenues.
Managed a portfolio of 5,418 beds, which generated $40,336,832.00 in revenue per year. Collaborated with other account managers to prepare and deliver performance updates and quarterly business reviews. Addressed customer questions and concerns regarding pharmacy services, prices, training and education. Delivered exceptional account service to strengthen customer loyalty. Planned, created and delivered facility start up materials and in-service presentations. Estimated and quoted prices, credit and contract terms, and delivery dates. Assisted in computerized charting implementation in over 20 nursing facilities. Conducted MAR to cart and chart audits.
Resolved customer questions, issues and complaints. Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction. Effectively communicated with team members to maintain clearly defined expectations. Maintained proper storage and security conditions for all drugs. Communicated with all customers and staff in a pleasant and professional manner. Provided critical information and advice to customers regarding possible drug interactions, side effects, dosage and proper medication storage. Maintained updated records such as pharmacy files, patient profiles, charge system files, inventories and poison or controlled drug registries.
Entered new patient profiles and prescriptions into medication input software system. Communicated directly with nursing facilities via telephone, fax and email. Dispensed and delivered patient medications to patients throughout ALF's and Skilled Nursing Facilities. Worked closely with pharmacists and used medication input software to safely and accurately dispense medication. Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists. Verified accuracy and completeness of information on prescription and refill requests. Promptly referred all doctors' calls and customers' medical questions to the pharmacist on duty. Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner. Appropriately resolved customer issues, complaints and questions.
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