Experienced Account Executive and Warehouse Manager for 20 years with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.
Cultivated and developed customer relationships to enable sustained revenue growth.
Reached out to customers to assess satisfaction, discuss concerns and highlight additional offerings.
Reached out to more than 100 potential accounts each month.
Assessed processes used to send products to customers and discovered a more efficient method that was positively received by all involved parties.
Managed organization's largest region and performed full sales cycle duties, increasing annual sales by 60%.
Identified prospective customers using lead generating methods and performing an average of 60 cold calls per day.
Identified lucrative business prospects through cold calling, networking, marketing and database leads.
Recognized as top sales generator, increasing sales level by 70% in 1990 alone.
Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients.
Developed spreadsheets to track bi-monthly billings, client proposals, contracts, subcontracts and subcontractor licenses.
Responsible for implementing all business-building and relationship-building expectations with uniquely assigned accounts and customers.
Consistently met and exceeded department expectations for productivity and accuracy levels.
Received company Employee Performance Award after maintaining record sales achievement of 20% growth five months in a row.
Established more than 30 new accounts, earning a combined profit of over $2M.
Communicated with customers as soon as issues arose to immediately determine a resolution before the problem escalated.
Developed promotional programs to optimize revenue levels.
Interacted with prospects by asking appropriate open-ended questions to better understand needs and requirements.
Participated in various incentive programs and contests designed to support achievement of production goals.
Retained and ensured proper handling and care of 150 existing client accounts.
Provided an exemplary level of service to clients to both maintain and extend the relationships for future business opportunities.
Maintained a strong understanding of competitors, their offerings and their presence in assigned territory.
Established critical alliance with five main integration partners within two-month period.
Remedied customer challenges by providing relevant Movie products and services.
Developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts.
Planned and executed national sales department improvements, updating the company's approach to marketing, cost analysis, presentations and territory establishment.
Coordinated with freight forwarders to expedite international shipments.
Monitored department performance data to identify and avoid potential risks.
Oversaw scheduling for the day-to-day activities of 3 transportation employees.
Contacted customers prior to delivery to confirm and coordinate delivery times.
Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely and with a 0% incident rate.
Established transportation cost standards and economical shipping practices.
Forecasted manpower requirements based on daily workload and company targets.
Stacked and transported all overstock to storage areas.
Installed protective bracing, padding and strapping to prevent shifting and damage to items during transport.
Loaded and unloaded 5 delivery vans per shift.
Unloaded cargo from truck with hand trucks and pallet jacks.
Evaluated operational records and made scheduling adjustments to maximize efficiency.
Loaded products weighing up to 2,000 pounds onto trailers for delivery.
Reported inventory balances and cycle counts in both the ERP and WMS systems.
Inspected product load for accuracy and safely transported it around the warehouse.
Implemented strategic shipping policies to achieve long and short-term sales targets.
Conducted research on logistics operations, including literature reviews, interviews and site visits.
Communicated with floor managers to determine merchandise placement.
Evaluated and reconfigured systems to support customer service and operational goals.
Synthesized project findings into actionable recommendations with demonstrable effects on business performance.
Observed safety protocols and manufacturer's instructions when using heavy machinery and equipment.
Supervised employees as they completed tasks, ensuring that they met high company standards.
Inspected the job site after every shift to make sure that it was neat, organized and that trash had been placed in the proper receptacle.
Assisted the team with job tasks as needed to complete project milestones or when employees were out sick.
Mentored all newly hired [Job Title]s in [Task] and [Task] so that they were prepared properly for their job roles.
Utilized facility tracking system to keep accurate records of completed repairs.
Reduced downtime during production by maintaining equipment and reducing unnecessary maintenance.
Reviewed project drawings to perform installation activities according to specifications.
Oiled and cleaned machines and added coolant to machine reservoirs.
Troubleshooted electrical and mechanical defects for residential, commercial and industrial sites.
Documented orders, daily activities, weekly schedules and team performance.
Used a pick and shovel to dig, spread and level dirt and gravel.
Completed indoor and outdoor residential and commercial construction projects.
Reviewed work orders and communicated with prior shift to assess work needs for the day.
Assisted in management of business operations by maintaining records and files, preparing cost and inventory reports, and ordering supplies.
Led a team of 3 to perform daily duties.
Provided equipment installations for a developing residential community of 40 units, working successfully according to project plans and quality standards.
Developed and implemented a productivity improvement plan which resulted in company savings of over $10K in one year.
Unloaded incoming inventory and placed products onto shelves.
Completed all repairs and maintenance work to company standards.
Cleaned all construction areas to avoid hazards.
Mentored junior team members, providing guidance on proper techniques and safety.
Arranged and stored materials, machines, tools and equipment.
Hired and managed subcontractors covering disciplines such as electrical and plumbing installation.
Verified that machine setups conformed to specs.
Maintained inventory for central warehouse of tools and supplies.
Performed heavy labor such as ditch digging, paving and hauling.
Used measuring instruments to inspect parts.
Responsible for promoting safe and clean working environment.
Picked, packed, received, and restocked products with forklift, lift truck and stock picker.
Maintained record accuracy by using work order reporting system.
Performed weekly maintenance assessments.
Achieved revenue objective by implementing cost-cutting measures.
3.8 GPA. Sigma Chi Member.
Major in Pharmacy.
Harrison County High School golf team. Theater and Arts Team. Beta Club.
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