Accomplished and results-driven sales professional offers 15 years of leadership and account management experience as an integral part of fast-paced sales teams. Strategic thinker and proactive problem solver with expertise in consultative selling and territory sales management.
Managed a portfolio of accounts, which generated revenue each month. Up-sold add-on services to existing customers, generating incremental monthly revenue.Completed an average of 65 daily outbound calls with 2.5 hours of talk time.Wrote, proofed and edited sales proposals and correspondence.Addressed customer questions and concerns regarding products, prices and availability.Planned, created and delivered health care partner merchant processing and electronic patient payment solution sales presentations.
Actively managed an assigned group of customers to include requesting updates and providing high quality general client service. Interact professionally with clients from kick off through receipt/review of contracts for new customers. Pro-actively requests contract updates from existing customers and ensures updates are allocated timely.Demonstrated ability to adapt to changing reimbursement methods and executes the necessary tools to appropriately model contracts, including comprehending and adapting to fee schedules for upload into the database. Updates payer rates based on hospital approved negotiated contracts and ensures all rates are accurate and current. Acts as a liaison between the customer, internal departments, and software vendors in resolving customer issues. Ability to remain aware of regulatory responsibilities and remain current in technical areas to include Medicare and HIPAA .Experience in sales support, customer service, or product support- including proficiency with Microsoft Windows, Word, Excel. Ability to effectively handle multiple, and quickly changing priorities which include: good problem solving skills and the ability to read, interpret, and understand documents such as system documents, company policies, procedures, and operational audits.
Negotiate vendor contracts.Proactively manage contract buyout/early buyout terms for equipment and service contracts. Coordination of site manager projects.Communication of W-9 information.Accountable for reducing company revenue via vendor contracts.Tracking and management of all Dell equipment
Recruiting and Marketing for Psychiatry & Neurology in designated territory. Negotiate contract terms and rates for both the client and the Doctor. Effectively drive and grow new business in territory and manage/retain current business relationships. Accountable for meeting weekly and monthly quotas.
Received special recognition for exceeding quota, (203%) December 2003. Consistently met or exceeded monthly quota.Responsible for up selling to existing 200+ accounts. Initiated daily on-site visits to customers in an effort to maintain and develop strong relationships and commitment to McLeodUSA.Capitalized on renewal opportunities with existing accounts, including conversion to new McLeodUSA products, plans, terms and conditions. Responsible for preparing and delivering competitive offers.
April 1996-September 1996 Englewood, CO
Account Sales Manager
Negotiated contracts for conversion of 100+ customers from American Express to MoneyGram.Accountable for territory management and travel arrangements.Developed customer relations in an effort to gain commitment to the MoneyGram products. Negotiated contract terms and conditions, signing bonus and commissions with customers.
Developed and maintained relations with upper management.
Completed expense reports and delivered customer profile reports containing retention and attrition information. Provided operational support to customers during on-site visitations.
October 1994-May 1996
Conversion Sales Team
Exceed sales quota and was honored with President's Club Award.
Responsible for converting existing customers from Integrated Payment Systems to First Data Corporation.Accountable for territory management and customer management.Negotiated commissions and contract length.Provided operational support to strengthen the relationship and commitment to First Data Corporation. Reported attrition and retention information to upper management.
June 1993-September 1994
National Account Sales Representative
Provided sales support to the National Accounts team that focused on Fortune 500 companies. Responsible for handling all operational issues/concerns for the national accounts.Accountable for on-site visitations to national accounts for training, reconciliation issues and relationship management.
November 1991-June 1993
Retail Agent Services
Responsible for all agent/customer issues regarding both wire transfer and money order products. Handled agent commission, fraud, and operational inquiries/issues.Maintained the highest volume accounts (New York and New Jersey).Lead and supported special project meetings in an effort to stream- line work procedures. Accountable for maintaining and developing strong working relationships with internal departments.Provided exceptional operational support to National Accounts sales team.
September 1990-November 1991
Customer Service Representative
Responsible for taking incoming calls from all over the country. Accountable for taking MoneyGram orders.Responsible for entering MoneyGram send and receive information via the database.
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