Serves as a liaison between GSW and Lilly; ensuring excellent customer service, client satisfaction, and product development. Oversees project development and ensures delivery of breakthrough ideas/work consistent with brand positioning while partnering with creative team member. Facilitates a strong, cohesive team that is focused on priorities, knowledgeable about client(s)' products and services. Helps new client managers acclimate to advertising and branding principles and the implementation processes.
Served as the Frontline connection between business success and customer experience. Successfully coached and developed associates for success while executing for business objectives. Developed and implemented the appropriate labor plan based on forecasted units and hours. Proactively monitored and communicated departmental changes/issues. Monitored Warehouse Management (WM) system and associated outputs. Generated and validated reports for departmental productivity and safety
Managing, supervising, and operating food and lodging facilities as well as, training and supervising search and recovery teams. Maintaining and administering fitness evaluation procedures.
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