Leader through Motivation
Builds Relationships Quickly
Developed new franchisee onboarding training strategy for over 2500 fitness clubs.
Trained over 300 new franchisees each year resulting in their ability to drive revenue and quickly become profitable.
Executed one on one coaching to reinforce best practices and influence strong business results.
Traveled nationwide to provide on-site training and club support.
Developed and implemented a new customer service system resulting in a reduction of response time from 1+ hour to 3-5 minutes or less.
Led improvements to website workflow resulting in a 50% increase in user satisfaction.
Demonstrated proven sales results in averaging over 5 new clients per month.
Developed rapport and credibility with all levels of employees from Bank Executives to Bankers & Tellers.
Successfully improved student participation through integration of creative role-playing exercises.
A variety of subjects taught from IRAs and Business Banking to Personal Banker and Teller performance skills.
Coached State Farm Agents on investment products based on consumers risk tolerance and interest.
Educated new hires on performance responsibilities of State Farm Bank and Customer Response Center.
Developed curriculum for bank courses; Acquired invaluable presentation skills.
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