Self-motivated Account Executive experienced in laboratory sales in a fast-paced team environment. Successful in new account acquisition and growing existing account sales. Relationship building and closing expert.
Sales proposal creation
Strong interpersonal skills
IT Support and Solutions
Exceptional customer service
Excellent communication skills
Enthusiastic about networking
Account Executive, 06/2007 United West Labs – 801 North Parkcenter Drive, Suite 202, Santa Ana, California 92705 2007-2012~ Account Manager, Hospital Outreach responsible for servicing, retaining and upselling existing clients, closing and retaining new business, coordinating client lunches, new client set ups, coordinating staff for new clients with in office phlebotomist, enter into phlebotomy agreements with clients, coordinating connectivity/phone/fax for patient service centers and IOP accounts, planning and set up for new PSC sites, coordinating/assisting with lease agreements, patient billing/direct patient interaction, pricing, client billing, IT support and training, work directly with Lifepoint Informatics on ordering/resulting issues, manage Lifepoint portal/customizing for specific needs, coordinating/assisting with client EMR interfaces, work with supporting vendors to educate clients/increase volume of specialty tests, research new available tests to keep my clients informed, relationship building/accountability, and maintaining a positive image on behalf of United West Lab, St. Joseph's Reference Laboratory and it's clients.
2012-present~ Account Executive, Hospital Outreach resposible for the above with a main focus on key account sales/capturing competitors largest clients.
Office Manager, 07/1995 to 07/2007 Deer Valley Dentistry – 4235 West Thunderbird Road, Phoenix, Arizona 85023 1995-1998~ Dental Assistant responsible for setting up and assisting with patient procedures, easing patient fears and explaining procedures, in-office teeth whitening, impressions, making of temporary crown and bridges, casting, sterilization of instruments and area, taking x-rays and processing x-rays, ordering supplies, charting, treatment planning, setting up payment plans, collecting payment, scheduling appointments, coordinating follow-up visits with dental laboratory, contacting patients for recall visits, filing, answering phones, customer service and retrieve after hours emergency calls.
1998-2007~ Office Manager responsible for practice growth, patient retention, negotiate/obtain/maintain VA contract, insurance/patient billing, treatment planning, researching and implementing cutting edge/cosmetic treatments, setting up payment plans, collections, patient issue resolution, customer service, research/coordinating/implementing/training EDR (electronic dental records) system, staffing, employee perks/benefits, and coordinating travel for conventions/continuing education classes.
Communications, ongoing Glendale Community College - 6000 West Olive Avenue, Glendale, Arizona