38+ years in the telecommunications industry, providing solutions to customers.
Public Trust security clearance
Strong customer advocate
Provided pre and post sales support for multiple Federal Government agencies
Responsible for managing the day to day provisioning process, including but not limited to , providing quotes, order implementation, project management and escalations
Coordinate with internal departments for test and turn up and installation to ensure timely installation
Trouble obstacles to ensure customer satisfaction.
Provided pre and post sales support for multiple Federal Government agencies.
Facilitated customer resolution on an escalated basis
Acted as an interface between account managers and other internal organizations to assure customer satisfaction.
Was a customer advocate, clearly understanding the customer's needs and expectations, and took appropriate actions to meet and exceed those needs and expectations in every encounter.
Helped trained peers on systems and products.
Provided support for residential customers for ordering and maintaining services
Responsible for monthly sales quota
Assisted in trouble resolution
Resolved billing issues
Was part of the task force to create the Home Office Consultant center. Negotiated orders for new service and changes to existing services in the consumer market.
Resolved service and billing issues.
April 2000 to April 2004
Offered confidential help and support for employees dealing with problems of substance abuse, chemical dependency, other addictions and serious life stresses and issues
Formed a bridge between employees and professionals who facilitate evaluation and treatment
Encouraged adherence to treatment plans, developed by appropriate professionals
Assisted employees involved in treatment with matters pertaining to daily life activities
Participated in return-to-work conferences, if requested to do so by the employee
Companies Worked For:
Job Titles Held:
Where can I find a CenturyLink Account Consultant resume example in Castle Rock, Colorado ?
This is an actual resume example of a Account Consultant. LiveCareer’s Resume Directory contains real resumes created by subscribers using LiveCareer’s Resume Builder.
© 2019, Bold Limited. All rights reserved.