academic secretary resume example with 10+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Organized and dedicated professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

  • Strong Interpersonal Skills
  • Strong Verbal and Written Communication Skills
  • Strong Analytical/Critical Thinking Skills/Research Skills
  • Strong Financial Skills
  • Quick Learner
  • Proficient in Microsoft Word/Excel/Publisher
  • Excellent Typing Skills
  • Excellent Organizational Skills
  • Academic Monitoring
  • Computers and Technology
  • Office Equipment Operation
  • Academic Assistance
  • Database and Client Management Systems
  • Resource Coordination and Allocation
  • Multitasking and Time Management
  • Supply Inventory Control
  • Appointment Coordination
  • Confidentiality and Data Protection
  • Document and File Management
  • Administrative Support
  • Order Placement
  • Transcription and Dictation
Work History
06/2021 to Current
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Process newly hired professors, maintain transcripts, processing IT privileges, Blackboard training, etc
  • Successfully completed special projects to exceed goals of both colleges and overall organization.
  • Assisted faculty with special tasks on daily basis.
  • Managed filing system, entered data and completed other clerical tasks.
  • Built and maintained excellent student relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to faculty and staff.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Conducted invoicing and investigated accounts receivables discrepancies.
  • Continually sought methods for improving daily operations, communications with students, recordkeeping and data entry for increased efficiency.
  • Composed and proofread memos, letters and reports to verify error-free communication.
  • Maintained daily reports and advised Deans and Associate Deans in decision-making processes.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
  • Maintained clean lounge area to promote positive, professional environment for students.
  • Liaised between faculty and vendors and maintained effective lines of communication.
  • Facilitated timely delivery of special projects to meet organizational and college objectives.
  • Performed research to collect and record college data.
  • Use Jenzabar to prepare various correspondence, reports and other written material.
  • Supported Deans and Associate Deans by managing budgets, scheduling appointments and organizing itinerary.
  • Managed 30+ calendars to strategically coordinate meetings, appointments and events.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Managed complex and detailed projects for faculty by ensuring budget adherence and timely delivery.
  • Increased office efficiency by modernizing document organization systems and effectively implementing new solutions.
  • Updated tracking spreadsheets with latest class offerings and student information.
  • Managed over 50+ monthly invoices for organization of 30+ people and maintained accurate processing and verification.
  • Found new sources for office supplies and closely monitored inventory.
  • Compiled survey reports for program leaders.
  • Assist in advising students, analyzing degree audits to assure successful matriculation
  • Process newly hired professors, maintain transcripts, processing IT privileges, Blackboard training, etc
  • Schedule and plan special events for lecturers coming into town and all events within both colleges, including dinners, senior projects, honor society inductions, making sure events are successful.

12/2018 to 05/2021
Student Account Refund Specialist NORTH GREENVILLE UNIVERSITY City, STATE,
  • Processed all student refunds, including Title IV loans, private loans, private scholarships, and student payments
  • Streamlined the process and developed new strategies to make the process more efficient
  • Analyzed student accounts to make sure charges were correct
  • Involved in strategic meetings with both the Student Accounts Director and Financial Aid Director to make sure accounts and financial aid were correct
  • Processed all accounts receivables for student accounts
  • Processed all phone calls coming into the Student Accounts Department as well as emails for Refunds and Billing
  • Processed all collection functions, including hard calls and payments
  • Involved in strategic planning of collection process and setting this up
  • Liaison between our third-party payment plan company and the students/parents
  • Processed journal entries and general ledger entries pertaining to the students’ accounts
  • Assisted in processing unclaimed property and stale-dated checks, notifying students, getting correct information, then processing refunds
  • Trained new NGU Central Associates pertaining to student accounts, questions, and financial aid.
05/2012 to 12/2018
Billing Coordinator/Manager's Assistant AFC URGENT CARE City, STATE,

  • Financial analyses of patient accounts and Occupational Management accounts and prepared month-end spreadsheets for all accounts
  • Entered patient, insurance, and Occupational Management payments
  • Liaison between AFC Urgent Care and Healthquist Billing Company, Miramed Collection Agency, Collection Broker, and patients
  • Processed medical records requests, payments, and liaison with attorneys
  • Prepared refund requests and processed refunds
  • Processed all bank deposits
  • Managed all collections from patient and Occupational Management accounts, hard calls, and collections
  • Special projects for owners, directors, and administrators as necessary.
Expected in 04/2023 to to
Bachelor of Science: Business and Leadership

GPA: 4.0

  • Dean's List - Summer 2020
  • Dean's List - Fall 2020
  • Dean's List - Spring 2021
  • Dean's List - Summer 2021
  • Dean's List - Fall 2021
  • Dean's List - Spring 2022
  • Dean's List - Summer 2022

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Resume Overview

School Attended


Job Titles Held:

  • Academic Secretary
  • Student Account Refund Specialist
  • Billing Coordinator/Manager's Assistant


  • Bachelor of Science

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