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academic counselor resume example with 8 years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Young professional with 5+ years of experience in higher education. Known for the ability to establish and maintain a positive work environment with faculty, staff, and students. Skilled in the ability to multitask, adhere to deadlines, and keep work projects organized. Provides a well suited balance of hard and soft skills for professionals in higher education with a mind for data-driven decision making and problem-solving abilities while also possessing an empathic demeanor that lends well to building connections with current and prospective students.

Skills
  • Excellent oral and written communication
  • Higher education practices knowledge
  • Student records management
  • Team collaboration and leadership
  • Customer service
  • Establishing rapport
  • Data retrieval and analytics
  • Problem-solving abilities
  • Organizational skills
  • Multitasking
  • Technically proficient in Microsoft Office Suite (Word, Excel, Powerpoint, Publisher)
  • Well-versed in working with Banner and Student Success Management software such as Navigate
Education
Midwestern State University Wichita Falls, TX Expected in 04/2021 Master of Arts : Human Resources Development - GPA :
The Ohio State University Columbus, OH, Expected in 05/2015 BSBA : Human Resources Management - GPA :
Work History
Penn State University - Academic Counselor
University Park, PA, 02/2019 - Current
  • Host daily advising appointments with current and prospective students to ensure familiarity with major specific degree plans and graduation requirements
  • Collaborate with the Dean of the McCoy College of Science, Mathematics, & Engineering (MCOSME) to design programs and initiatives promoting the mission, values, and culture of the College.
  • Create and review data analytics related to student matriculation, engagement, and performance and present results to the College’s Dean.
  • Work daily with the Student Success Management (SSM) system, Navigate in order to track interactions with students and manage details related to their academic and social progression.
  • Organize and keep digital student files up-to-date as well as monitor confidential student information
  • Develop various training initiatives for MCOSME students as needed related to course scheduling, registration, and comprehension of degree requirements
  • Form close working relationships with academic program chairs throughout the College to ensure familiarity with faculty expectations and protocol related to student engagement and academic success
  • Assist College Dean with retention efforts and initiatives to keep students engaged and enrolled in academic programs
  • Develop academic readiness systems to help place students in the appropriate courses to ensure a greater rate of academic success within the first two years spent at the institution
Beth Israel Lahey Health - Admissions Counselor
Manchester, MA, 02/2017 - 02/2019
  • Explained institution's fee structure, amenities, courses offered and facilities to prospective students and parents.
  • Assessed student interests and skills and provided strategic information about pursuing suitable courses.
  • Communicated daily with students located in Central Texas as well as the Eastern and Southern United States to market MSU Texas.
  • Traveled to high schools, community colleges, and recruitment events located throughout the state of Texas to attend college fairs, facilitate classroom presentations, and advise students on an individual basis.
  • Cultivated and fostered mutually beneficial relationships with students, counselors, teachers, and other academic administrators in order to promote MSU Texas and introduced students to the world of higher education.
  • Engaged with high school and college aged students in both large classroom settings as well as personalized one-on-one meetings.
  • Counseled students throughout the academic year in order to help them through the admissions process by assisting them with completing applications and submitting any necessary supporting documentation
  • Served as a point of contact for students with questions related to MSU Texas, its programs, and the application process
Waste Industries - Sales Administrator
Eau Claire, WI, 07/2015 - 02/2017
  • Communicated with sales representatives located in all 50 states.
  • Completed data entry related to tracking individual sales representative’s working activities for compensation purposes.
  • Collaborated with sales managers nationwide to develop best practices for recording working hours reported by sales representatives
  • Worked daily with over 800 sales representatives and assisted with the management and organization of both paper and electronic employment files.
  • Assisted with clerical and administrative duties that required a high level of detail orientation and organizational skills.
  • Tracked hours worked by part-time sales representatives and reported to the Human Resources Manager when sales representatives were exceeding their hourly criteria
The Ohio State University Alumni Association - Student Career Services Assistant
City, STATE, 01/2014 - 06/2015
  • Oversaw career events attended by University alumni, reviewed resumes, met and welcomed recruiters for alumni career fairs, and revised and reviewed the digital alumni job board.
  • Assisted the Director of Alumni Career Management in special projects and initiatives. This included updating information and communicating through social media venues such as LinkedIn and Twitter, creating and developing monthly analytical reports related to the usage by university alumni of our online job board.
  • Analyzed monthly data derived from the digital job board. Created reports using Microsoft Excel that demonstrated how the job board was being used by both University alumni and employers. Created graphs and tables that showed advanced proficiency specifically in Microsoft Excel (pivot tables, formula creation, formatting abilities). These reports were submitted to the Director of Alumni Career Management and used in Senior Advancement Staff Meetings where they were presented to executive staff members.

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Resume Overview

School Attended

  • Midwestern State University
  • The Ohio State University

Job Titles Held:

  • Academic Counselor
  • Admissions Counselor
  • Sales Administrator
  • Student Career Services Assistant

Degrees

  • Master of Arts
  • BSBA

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