Aarp Remote Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering 6 years of experience providing quality administrative support to clients. Coordinated Program Support Assistant adept at providing administrative and logistical support for different costumers. Aswell as, projects, programs and initiatives. Organized and hardworking with 10year background serving as virtual rep indifferent locations virtually.

  • Customer experience management
  • Interaction documentation
  • Website optimization
  • Web development projects
  • Documentation and reporting
  • Credit card processing
  • International sales support
Work History
to AARP Remote AARP Services | City, STATE,
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Adapted sales techniques to specific clients and promoted products based on individualized client needs.
  • Coordinated trade shows and created marketing collateral to reach greater potential customers.
  • Developed and utilized reports to assist leadership with key decisions and outperformance of operational targets.
  • Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
  • Completed comprehensive training on proper navigation of online service platforms to effectively address client needs ranging from product assistance to billing inquiries.
  • Saved accounts by turning around unsatisfied clients through smooth communication of [Product and Service] features and support services.
  • Produced remarkable sales and enhanced numbers by managing complete lifecycle from networking through ongoing account servicing.
  • Demonstrated products and specific features at customer locations and special events.
  • Resolved all issues efficiently and enhanced customer satisfaction ratings from [Number]% to [Number]% in [Timeframe].
03/2019 to 06/2020 Remote Sykes Rep Hallmark Representative | City, STATE,
  • Processed orders, monitored back-orders, invoiced and followed shipping procedures to expedite online ordering process.
  • Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
  • Followed-up with online price quotes via email and phone to answer questions and close sales.
  • Responded to website and email inquiries within [Number] business days to maintain customer satisfaction and generate positive reviews.
  • Maintained excellent customer service skills.
  • I am driven with the ability to work independently,with strong Communication skills.
  • Comfort in learning and using digital tools,while using,reliable and secure equipment.
06/2014 to 05/2020 Evolution Travel Agent Travel Agent Support | City, STATE,
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Monitored market trends and activities to maintain competitive rates and strategies, increasing net revenue.
  • Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
  • Displayed travel brochures and other promotional materials strategically to foster brand awareness, focusing on international destinations such as [Location] and [Location].
  • Resolved financial inconsistencies through collection of outstanding fees, management of refunds and delivery of travel documentation.
02/2015 to 04/2018 Remote Sales Walmart Virtual Virtual Sales | City, STATE,
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Recommended products to customers, thoroughly explaining details.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Entered customer interaction details in to track requests, document problems and record solutions offered.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Educated customers on promotions to enhance sales.
Expected in 03/2018 Associate of Arts | Technology And Industrial Arts Education Brookdale Community College, Lincroft, NJ GPA:
Expected in 01/2014 Associate of Science | Marketing Mildred Elley, Albany, NY GPA:

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Resume Overview

School Attended
  • Brookdale Community College
  • Mildred Elley
Job Titles Held:
  • AARP Remote
  • Remote Sykes Rep
  • Evolution Travel Agent
  • Remote Sales Walmart Virtual
  • Associate of Arts
  • Associate of Science

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