Answer all incoming phone calls and emails from customers and store personnel.Notate customers sales orders after every call.Complete internal tasks and process Exchanges, Returns, Service tickets, Hot tickets and Parts orders, Gift cards, Miscellaneous credits or debits, and Z Gallerie card transactions. Respond to emails and voicemails from internal/external customers. Follow up with customers. Frequently contact delivery companies for information regarding delivery.
Answer all incoming calls, distribute mail, submit RMA labels to customers, log store 02/2 paperwork in excel spreadsheet, assist customers with merchandise pick-up's.
Printed PO's, matched, requested and invoiced day tickets and work orders, 06/2014 submitted invoices for payment. Printed, received & matched ACH payments to invoices. Entered vendor invoices into Quickbooks, bank deposits, sent out mail, assisted with payroll, customer service. Quick books, Outlook, Word and Excel. Entered and processed brake inspections and tong repair paperwork. Opened jobs and work orders, part time dispatch.
Worked as an assistant on temporary assignments. Answered phones, invoiced, sent 04/2009 out mail, data entry.
Screened heavy volume of phone calls for potential cases, open files - data entry, 05/2008 scheduled doctor appointments for clients via telephone, do follow up phone calls with clients.
Handled multi-line phone calls (in-house and out-house) - screened, provided 9/2007 customers with information regarding the facility, directed phone calls, assisted with giving out directions, scheduled wake-up calls.
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