LiveCareer-Resume

911 telecommunicator resume example with 15+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Experienced in working with automatic call distribution and electronic dispatch systems to handle emergency and non-emergency calls. Familiar with determining type and extent of emergencies along with location of incident and other related information. Knowledgeable about local streets, geography and demographics of Randolph County.

Skills
  • Decision Making
  • Computer-Based Dispatch Systems
  • Information Gathering and Relay
  • Basic Life Support Knowledge
  • Documentation and Recordkeeping
  • Critical Thinking
  • Multitasking and Prioritization
  • Problem-Solving
Experience
911 Telecommunicator, 12/2021 - Current
Pennington County Rapid City, SD,
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
  • Used radio, telephone and computer system to update first responders with new information.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Assisted departments with special requests for assistance and BOLOs.
  • Entered information on computerized systems to verify locations and notify nearest responders.
  • Maintained and updated crucial and confidential information, phone numbers and addresses.
  • Asked probing questions to get to root of caller's issues.
  • Handling incoming alarm calls and verified passcodes to determine true emergencies from user errors.
  • Certified in CPR to provide First Point of Contact emergency assistance to callers.
  • Read and effectively interpreted small-scale maps and information from computer screen to determine locations and provide directions.
  • Responded professionally to telephone calls.
  • Executed proficiency in digital telephone systems.
  • Acted as first responder for medical emergencies, included incoming calls and code red situations.
Paramedic, 04/2015 - 12/2021
Hendrick Medical Center Brownwood, TX,
  • Adhered to protocols and procedures to maintain safety of patients and paramedic crew.
  • Remained level-headed and proactive during emergency situations.
  • Demonstrated dedication to providing quality care through continued training and education.
  • Developed strong rapport with other medical professionals to foster quality and efficient patient care.
  • Administered CPR and other life-saving techniques on patients in cardiac arrest.
  • Treated patients suffering from heart attacks, strokes, and motor vehicle accident injuries.
  • Assessed emergency situations and prioritized medical care for patients.
  • Responded quickly to medical emergencies to promote best possible health outcomes.
  • Conducted equipment inspections and vehicle checks in adherence with required maintenance schedules.
  • Evaluated patients' medical status and monitored vital signs during transit.
  • Assessed scene on arrival to identify potential safety issues and hazards affecting first responders.
  • Monitored patients from scene to hospital transfer while conducting in-transit care.
  • Performed standard testing and administered medication to manage care in field and in transit.
  • Explained each step of treatment to conscious patients to reduce fear and invoke calm.
  • Transported patients from accident scenes to hospitals in emergency vehicles.
  • Obtained details regarding patient by questioning family members and bystanders.
  • Loaded patients into ambulances in preparation for transport to nearest medical center.
  • Cleaned wounds and applied gauze and bandages to prevent infection.
  • Documented care provided to patients into reports for submission to supervisor.
  • Saved lives by administering medications, monitoring cardiac output and performing emergency intubations.
Medical Records Specialist, 10/2009 - 12/2015
Norsk Hydro Asa Grevenbroich, DE,
  • Maintained electronic medical records for all clients
  • Pulled patient records and transferred information to appropriate parties.
  • Provided respectful assistance to patients, staff members and insurance company representatives.
  • Entered patient insurance, demographic and health information into software and confirmed records.
  • Set up patient charts and documented information in various company software.
  • Streamlined day-to-day office processes to meet long-term goals.
  • Determined and implemented techniques to improve medical records retrieval process.
  • Scanned incoming documentation.
  • Maintained complete confidentiality in accordance with organization and legal requirements.
  • Observed confidentiality and safeguarded all patient-related information.
  • Kept department clean, organized and professional.
  • Purged outdated files.
  • Pulled patient charts for upcoming appointments.
  • Obtained information by contacting appropriate personnel or patients.
  • Consolidated diverse medical records.
  • Updated daily logs to track information movements.
Receiving Associate, 05/2005 - 09/2008
Kreber City, STATE,
  • Reviewed work orders to check correctness of deliveries.
  • Compared shipment contents with paperwork to support inventory accuracy and records management.
  • Organized storage areas to maximize movement and minimize labor.
  • Prepared accurate shipping orders and bills of lading to direct and route materials.
  • Investigated inventory discrepancies to maintain recordkeeping validity.
  • Liaised with vendor representatives to rectify damages and shortages.
  • Performed inspections of shipment contents, verifying accuracy against invoices and manifests.
  • Checked accuracy of cargo manifests against purchase orders, identifying errors before invoices entered [Software] system.
  • Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
  • Maintained necessary inventory to meet shipping and receiving demands.
  • Generated accurate work orders, bills of lading and shipping orders to manage accurate routing of materials.
  • Determined best shipping method for materials, considering shipping procedures, routes and rates.
  • Prepared packages, calculated postage and verified details for shipments.
  • Utilized [Software] to organize and maintain shipment records, supply totals and inventory data.
  • Promoted improvements in process efficiency and productivity by [Action].
  • Operated lift and hand trucks to transfer materials to and from target areas.
  • Coordinated with carrier representatives to arrange and issue instructions for shipping and delivery of materials.
  • Coordinated resolutions to independently handle damages, shortages and nonconformance.
  • Prepared shipments for postage through careful packing, sealing and labeling of materials.
Education and Training
Certificate : Paramedic, Expected in 11/2017
-
Randolph Community College - Asheboro, NC
GPA:
Status -
Certificate : Emergency Medical Technology, Expected in 11/2015
-
Guilford Technical Community College - Jamestown, NC
GPA:
Status -

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Randolph Community College
  • Guilford Technical Community College

Job Titles Held:

  • 911 Telecommunicator
  • Paramedic
  • Medical Records Specialist
  • Receiving Associate

Degrees

  • Certificate
  • Certificate

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: