911 telecommunicator resume example with 11+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Professional Summary
Background includes E-911 automatic call distribution and dispatch systems for both emergency and non-emergency calls. Well-versed in assessing extent of emergencies, as well as type of call and location of incident. Experienced with the geography and streets of Providence and the surrounding areas. Dedicated 911 Dispatcher offering 14 years of related experience. Familiar with managing emotions and staying clear-headed under pressure. Extensive training in CPR and first aid protocols.
Skills
Map reading skills
Computer-aided dispatching
Police and fire procedures
Team management
Process improvement
MS Office
Medical Emergency Response
Information intake
Basic life support understanding
Relationship development
Business operations
Problem resolution
Crisis Intervention
Education
Eastern Gateway Community CollegeSteubenville, OHExpected in ā āNo Degree:Business Admin. & Management - GPA:
New England Institute of TechnologyEast Greenwich, RIExpected in ā āNo Degree:Digital Communications & Media - GPA:
Brockton High SchoolBrockton, MAExpected in 2004 ā āHigh School Diploma:Business
Administration - GPA:
Certifications
First Aid/CPR Certified
Work History
Lewis Operating Corp. - 911 Telecommunicator Ontario, CA, 04/2018 - Current
Provide logistical and communication support services for police, fire, ems, and other statewide related emergency and non-emergency services.
Answered calls from automatic routing system and took basic information from callers.
Relayed latest information to first responders via electronic means, telephone calls and radio responses.
Read system maps and caller information, and documented all details in system.
Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy.
Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
Routed calls to police, fire and ambulance service to meet individual call needs.
Handled approximately 100-200 cases daily, providing information and treatment recommendations to public for cases such as motor vechicles incidents, accidental or intentional overdoses, chemical exposures, animal bites and various other health or injury related situations.
Developed team communications and information for productivity meetings.
Beacon Group - Maintenance Technician Nogales, AZ, 07/2017 - 07/2018
Performed carpentry work by constructing and repairing walls, doors, windows and flooring.
Completed preventative maintenance to maintain production and equipment in accordance with safety protocols and company policy.
Generated and completed work orders for repairs, maintenance, and component replacement.
Carried out building updates such as painting surfaces, replacing fixtures and reorganizing rooms.
Removed damaged portions of walls, walkways, partitions and other similar structures in preparation for repairs.
Trained junior maintenance professionals on correct repair and cleaning procedures.
Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
Completed daily, weekly and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
Updated logs of actions taken using MS Office and Outlook applications to keep up-to-date log entries, work orders and completion.
Rosciti Construction Co. LLC - DAS Fiber Optic Technician City, STATE, 11/2016 - 08/2017
Worked closely with network administrators and server engineers to ensure quality service.
Installed and configured new devices and system components for better quality and efficient network use.
Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support.
Maintained current and accurate project documentation reflecting changes made to processes, testing and procedures.
Provided root cause analysis on fiber optics light sources and remedied problems alone or with skilled team members.
Worked closely with network administrators and server engineers to deliver quality service.
Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
Coordinated installation of new users and relocations of existing users.
Installed and configured new devices and system components.
Boston University - Custodian City, STATE, 10/2009 - 10/2016
Use cleaning supplies and equipment to keep the interior of the office building looking clean and professional.
Respond to repair requests quickly and with a professional manner.
Maintain a library of user manuals for office furniture and fixtures that can be referred to when needed.
Adhere to the companyās safety policies to create a safe work environment for everyone Perform routing cleaning tasks based on a schedule created by the facility.
Identified concerns with facilities, including repair needs and major maintenance concerns, and escalated issues to management.
Performed daily checklists throughout facilities, including cleaning floors, wiping down glass entryways and collecting trash.
Completed quarterly, or as needed, floor maintenance, including stripping, sealing and finishing of materials.
Responded immediately to calls from personnel to clean up spills and wet floors resulting from ceiling leaks and plumbing problems.
Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes, plowing and removing debris.
Accomplishments
CPR/FIRST AID
American Heart Association,
Expires 2021
American Red Cross,
Expires, 2020
management team
Brockton Public Schools, South Junior High
Brockton, MA ā Paraprofe dssional/Teacher Assistant
2016 - re2017
Work with the lead teacher to monitor the class schedule.
Assist teachers with lesson preparation by getting materials ready and
setting up equipment.
Revise lesson material with students individually or in
small groups.
Ensure the classroom environment is safe and clean.
Oversee
students during non-classroom times including in-between classes, during
lunch, and on field excursions.
Collaborate with lead teachers to recognize
issues students are facing and recommend solutions.
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cument student progress and communicate with parents to keep them
informed.
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