911 Telecommunicator Resume Example City Of Ballwin

911 TELECOMMUNICATOR

Summary

Focused 911 Dispatcher bringing eight years' experience in the field. Well-versed in keeping emotions under control in order to work well in high-pressure moments. Desiring a long-term position with the system.

Adept at being a calm force for callers while gathering details police and other first responders need to help resolve situations. Skilled in reading maps, understanding location details and providing relevant updates to people in the field.

Driven team player with a demonstrated record of success in work with people during life-threatening, dangerous and othertough situations. Proficient in emergency dispatching procedures and requirements. I am also Priority Dispatch certified by the state of SC.

Skills

Basic life support knowledge
Map reading abilities
Police department procedures
Computer-based dispatch systems
Information documentation
Critical thinker
Basic math
Friendly, positive attitude

Team building
Project planning
Work ethic
Flexible
Multitasking
Customer service
Planning
Problem resolution

Experience

911 Telecommunicator
Ballwin , MOCity Of Ballwin/May 2013 to Feb 2021

Responded to emergency calls routed by automatic distribution system.
Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
Handled emergency phone calls calmly and obtained pertinent information with composed approach.
Managed average of [Number] cases each day, delivering telephone assistance and treatment recommendations to public and hospital staff on various medical conditions.
Boosted productivity by ensuring on-time emergency response and life support with zero service delivery errors.
Used radio, telephone and computer system to update first responders with new information.
Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
Assisted departments with special requests such as BOLOs.
Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
Leveraged [software] to input and compile data gathered from various sources.
Recognized by management for providing exceptional customer service.
Prioritized and organized tasks to efficiently accomplish service goals.

Babysitter
Hammond , INBluegreen Resorts/Jun 2010 to May 2013

Assisted with meal planning to meet nutritional plans.
Monitored vital signs and medication use, documenting variances and concerning responses.
Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces.
Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
Maintained clean and well-organized-environment to promote client happiness and safety
Engaged with children, providing nurturing, safe environments to promote emotional, social and intellectual growth.
Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.
Devised activities helping promote physical and mental development.
Kept parents' contact information, emergency services phone number and child's health history on hand in case of emergency situations.
Discussed new developments, misbehavior and concerns with parents or guardians.
Organized and planned age-appropriate lessons involving reading, crafts, music and movement.
Monitored playtime to prevent overuse of technology, television or other detrimental influences.
Maintained daily records of children's behavior, sleeping schedules, meals and activities.
Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
Delivered direct, supervised care to groups of children between ages [Number] and [Number].
Coordinated after-school activities and transportation for [Number] children for practices and events.
Improved group and individual behavior by employing positive management strategies.
Monitored children's safety and well-being to prevent accidents and falls.
Assisted younger children with learning how to accomplish small, age-appropriate jobs.
Cleaned and tidied living room and kitchen after activities to maintain safe, accessible area.
Recorded information about behavior, food service and medication dispensing.
Planned excursions to enhance physical abilities and expose children to stimulating, educational activities.
Calculated amount owed for services and collected payment from parents.
Secured indoor and outdoor premises to protect children under care.
Discussed household rules, children's progress and routines with parents to foster stable and structured environment.
Read variety of books to children to promote language development skills.
Balanced schedules to provide optimal rest, play and educational periods.
Assisted children with bathing and potty training to instill good hygiene from young age.
Developed and implemented lesson plans based on ages and abilities of class children.
Enforced rules to teach manners and maintain safe environment.
Built relationships with and encouraged social development within children by discussing school, friends and favorite activities.
Helped children complete homework and special assignments daily to support academic performance.
Accompanied children on outings to approved locations as well as after-school activities.
Helped older kids complete homework, school projects and chores.
Observed and monitored play to identify developmental strengths and target areas for enrichment activities.
Prepared healthy and nutritious snacks and meals according to individual needs.
Led children in tidying up, handwashing and [Task] to teach responsibility.
Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
Minimized TV and mobile device time by engaging children with games and physical books.
Provided safe and efficient transportation to and from activities and events.
Cut snack foods into bite-sized pieces before serving to young children and monitored closely during snack time to prevent choking.
Fostered learning relationships with children by creating educational and productive games and projects.
Cooked nutritious meals to promote healthy diet and nutrition.

Waitress
Ellisville , MOCity Of Ballwin/Apr 2010 to Jun 2012

Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.

Babysitter
City , STATEKings Kids Daycare/Apr 2008 to May 2010

Engaged with children, providing nurturing, safe environments to promote emotional, social and intellectual growth.
Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.
Checked homework and assisted with schoolwork and studying to bolster academic aptitude.
Devised activities helping promote physical and mental development.
Accompanied family vacations to provide nonstop childcare services.
Kept parents' contact information, emergency services phone number and child's health history on hand in case of emergency situations.
Discussed new developments, misbehavior and concerns with parents or guardians.
Organized and planned age-appropriate lessons involving reading, crafts, music and movement.
Monitored playtime to prevent overuse of technology, television or other detrimental influences.
Maintained daily records of children's behavior, sleeping schedules, meals and activities.
Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
Delivered direct, supervised care to groups of children between ages [Number] and [Number].
Improved group and individual behavior by employing positive management strategies.
Monitored children's safety and well-being to prevent accidents and falls.
Assisted younger children with learning how to accomplish small, age-appropriate jobs.
Cleaned and tidied living room and kitchen after activities to maintain safe, accessible area.
Recorded information about behavior, food service and medication dispensing.
Planned excursions to enhance physical abilities and expose children to stimulating, educational activities.
Calculated amount owed for services and collected payment from parents.
Secured indoor and outdoor premises to protect children under care.
Discussed household rules, children's progress and routines with parents to foster stable and structured environment.
Read variety of books to children to promote language development skills.
Balanced schedules to provide optimal rest, play and educational periods.
Assisted children with bathing and potty training to instill good hygiene from young age.
Developed and implemented lesson plans based on ages and abilities of class children.
Enforced rules to teach manners and maintain safe environment.
Built relationships with and encouraged social development within children by discussing school, friends and favorite activities.
Helped children complete homework and special assignments daily to support academic performance.
Accompanied children on outings to approved locations as well as after-school activities.
Helped older kids complete homework, school projects and chores.
Observed and monitored play to identify developmental strengths and target areas for enrichment activities.
Prepared healthy and nutritious snacks and meals according to individual needs.
Cared for children aged [Number]-[Number], including tasks such as feeding, dressing and directing activities.
Led children in tidying up, handwashing and [Task] to teach responsibility.
Cared for up to [Number] children ranging in age from [Number] to [Number].
Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
Helped with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health.
Minimized TV and mobile device time by engaging children with games and physical books.
Provided safe and efficient transportation to and from activities and events.
Cooked nutritious meals to promote healthy diet and nutrition.
Cut snack foods into bite-sized pieces before serving to young children and monitored closely during snack time to prevent choking.
Fostered learning relationships with children by creating educational and productive games and projects.

Education and Training

High School DiplomaMcbee High SchoolJun 2008City, State

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911 Telecommunicator Resume Example

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