911 Telecommunicator Resume Example Company Name

911 TELECOMMUNICATOR

Professional Summary

Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies.

Skills

Information intake
MS Office
Computer-aided dispatching
Project organization
Problem resolution
Good communication skills

Excellent written and oral communication
Telephone etiquette
Multi-line phone talent
Professional telephone demeanor
Good listening skills
Multi Tasking

Work History

911 Telecommunicator, 03/2019 to 07/2019
Company Name – City, State

Answered calls from automatic routing system and took basic information from callers.
Scanned suspects with NCIS per police requests to determine criminal and driver history, vehicle registration information and license status. This included interpreting driving records.
Entering information into the Law Enforcement Information Network.
Optimized productivity to improve on-time emergency response and life support.
Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
Read system maps and caller information, and documented all details in system.
Completed appropriate forms and radio announcements for police department needs such as BOLO requests.

911 Emergency Dispatcher, 10/2013 to 07/2017
Company Name – City, State

Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
Questioned callers to determine nature of problems and locations to direct type of response needed.
Received over 100 911 and non-emergency calls per 8 hour shift to dispatch calls to appropriate agencies and officers on duty.
Correctly entering warrants, wanted persons, orders, etc. into the Law Enforcement Information Network keeping track and correctly filing paperwork.
Scanned suspects with NCIS per police requests to determine criminal and driver history, vehicle registration information and license status.
Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
Reduced risks and emergency response issues by observing public safety field units.
Cultivated client rapport by interfacing with callers to aid with emergencies and general information

911 Emergency Dispatcher, 09/2012 to 02/2013
Company Name – City, State

Used Computer Aided Dispatch to track and maintain case incident numbers and logs.
Questioned callers to determine nature of problems and locations to direct type of response needed.
Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
Eliminated risks and emergency response delays by efficiently monitoring public safety field units.
Reduced risks and emergency response issues by observing public safety field units.
Scanned suspects with NCIS per police requests to determine criminal and driver history, vehicle registration information and license status.

911 Emergency Dispatcher, 01/2000 to 07/2012
Company Name – City, State

Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
Entered warrants, wanted persons, order, etc into the Law Enforcement Information System.
Interpreted driving history and license status for officers as requested.
Keep files of warrants, missing person, stolen property, etc.
Questioned callers to determine nature of problems and locations to direct type of response needed.
Monitored alarm systems and closed circuit televisions to dispatch appropriate police response to intrusions and trouble indicated alarms.
Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
Tracked stolen articles into National Crime Information Center and monitored government-regulated alarms, including doors, motion sensors and duress tracers.
Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
Scanned suspects with NCIS per police requests to determine criminal and driver history, vehicle registration information and license status.

Education

High School DiplomaGarden City High School - City, State

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911 Telecommunicator Resume Example

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