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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Dedicated 911 Dispatcher offering 30 years of related experience. Familiar with managing emotions and staying clear-headed under pressure. Extensive training in the Law Enforcement Information Network and emergency protocols.

Skills
  • Information intake
  • MS Office
  • Computer-aided dispatching
  • Project organization
  • Problem resolution
  • Good communication skills
  • Excellent written and oral communication
  • Telephone etiquette
  • Multi-line phone talent
  • Professional telephone demeanor
  • Good listening skills
  • Multi Tasking
Work History
911 Telecommunicator, 03/2019 to 07/2019
Ingham County 911, , Lansing, MI
  • Answered calls from automatic routing system and took basic information from callers.
  • Scanned suspects with NCIC per police requests to determine criminal and driver history, vehicle registration information and license status. This included interpreting driving records.
  • Entering information into the Law Enforcement Information Network.
  • Optimized productivity to improve on-time emergency response and life support.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
  • Read system maps and caller information, and documented all details in system.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Worked flexible hours; night, weekend, and holiday shifts. Full-time, 80 hours bi-weekly
911 Emergency Dispatcher, 10/2013 to 07/2017
Washtenaw County Sheriff, , Ann Arbor, MI
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Received over 100 911 and non-emergency calls per 8 hour shift to dispatch calls to appropriate agencies and officers on duty.
  • Correctly entering warrants, wanted persons, orders, etc. into the Law Enforcement Information Network keeping track and correctly filing paperwork.
  • Scanned suspects with NCIC per police requests to determine criminal and driver history, vehicle registration information and license status.
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Reduced risks and emergency response issues by observing public safety field units.
  • Cultivated client rapport by interfacing with callers to aid with emergencies and general information
  • Used CLEMIS to track and maintain case incident numbers and logs.
  • Worked flexible hours; night, weekend, and holiday shifts. Full-time 40 hours per week
911 Emergency Dispatcher, 09/2012 to 02/2013
Henderson Police Department, , Henderson, NV
  • Used Computer Aided Dispatch to track and maintain case incident numbers and logs.
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
  • Eliminated risks and emergency response delays by efficiently monitoring public safety field units.
  • Reduced risks and emergency response issues by observing public safety field units.
  • Scanned suspects with NCIC per police requests to determine criminal and driver history, vehicle registration information and license status.
  • Worked flexible hours; night, weekend, and holiday shifts. Full-time 40 hours weekly
911 Emergency Dispatcher, 01/2000 to 07/2012
City Of Ann Arbor, , Ann Arbor, MI
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Entered warrants, wanted persons, order, etc into the Law Enforcement Information System.
  • Interpreted driving history and license status for officers as requested.
  • Keep files of warrants, missing person, stolen property, etc.
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Monitored alarm systems and closed circuit televisions to dispatch appropriate police response to intrusions and trouble indicated alarms.
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Tracked stolen articles into National Crime Information Center and monitored government-regulated alarms, including doors, motion sensors and duress tracers.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
  • Scanned suspects with NCIC per police requests to determine criminal and driver history, vehicle registration information and license status.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Worked flexible hours; night, weekend, and holiday shifts. Full-time, 40 hours per week
Education
High School Diploma: , Expected in
Garden City High School - Garden City, MI
GPA:

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Resume Overview

School Attended

  • Garden City High School

Job Titles Held:

  • 911 Telecommunicator
  • 911 Emergency Dispatcher
  • 911 Emergency Dispatcher
  • 911 Emergency Dispatcher

Degrees

  • High School Diploma

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