- Montgomery Street, San Francisco, CA 94105
- Home: (555) 432-1000
- Cell:
- resumesample@example.com
Dedicated 911 Dispatcher offering 30 years of related experience. Familiar with managing emotions and staying clear-headed under pressure. Extensive training in the Law Enforcement Information Network and emergency protocols.
- Information intake
- MS Office
- Computer-aided dispatching
- Project organization
- Problem resolution
- Good communication skills
| - Excellent written and oral communication
- Telephone etiquette
- Multi-line phone talent
- Professional telephone demeanor
- Good listening skills
- Multi Tasking
|
911 Telecommunicator, 03/2019 to 07/2019
Ingham County 911 – , , Lansing, MI
- Answered calls from automatic routing system and took basic information from callers.
- Scanned suspects with NCIC per police requests to determine criminal and driver history, vehicle registration information and license status. This included interpreting driving records.
- Entering information into the Law Enforcement Information Network.
- Optimized productivity to improve on-time emergency response and life support.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Read system maps and caller information, and documented all details in system.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Worked flexible hours; night, weekend, and holiday shifts. Full-time, 80 hours bi-weekly
911 Emergency Dispatcher, 10/2013 to 07/2017
Washtenaw County Sheriff – , , Ann Arbor, MI
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Received over 100 911 and non-emergency calls per 8 hour shift to dispatch calls to appropriate agencies and officers on duty.
- Correctly entering warrants, wanted persons, orders, etc. into the Law Enforcement Information Network keeping track and correctly filing paperwork.
- Scanned suspects with NCIC per police requests to determine criminal and driver history, vehicle registration information and license status.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Reduced risks and emergency response issues by observing public safety field units.
- Cultivated client rapport by interfacing with callers to aid with emergencies and general information
- Used CLEMIS to track and maintain case incident numbers and logs.
- Worked flexible hours; night, weekend, and holiday shifts. Full-time 40 hours per week
911 Emergency Dispatcher, 09/2012 to 02/2013
Henderson Police Department – , , Henderson, NV
- Used Computer Aided Dispatch to track and maintain case incident numbers and logs.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Eliminated risks and emergency response delays by efficiently monitoring public safety field units.
- Reduced risks and emergency response issues by observing public safety field units.
- Scanned suspects with NCIC per police requests to determine criminal and driver history, vehicle registration information and license status.
- Worked flexible hours; night, weekend, and holiday shifts. Full-time 40 hours weekly
911 Emergency Dispatcher, 01/2000 to 07/2012
City Of Ann Arbor – , , Ann Arbor, MI
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Entered warrants, wanted persons, order, etc into the Law Enforcement Information System.
- Interpreted driving history and license status for officers as requested.
- Keep files of warrants, missing person, stolen property, etc.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Monitored alarm systems and closed circuit televisions to dispatch appropriate police response to intrusions and trouble indicated alarms.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Tracked stolen articles into National Crime Information Center and monitored government-regulated alarms, including doors, motion sensors and duress tracers.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Scanned suspects with NCIC per police requests to determine criminal and driver history, vehicle registration information and license status.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend, and holiday shifts. Full-time, 40 hours per week
High School Diploma: , Expected in
Garden City High School - Garden City, MI
GPA:
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