Dedicated 911 Dispatcher offering 30 years of related experience. Familiar with managing emotions and staying clear-headed under pressure. Extensive training in the Law Enforcement Information Network and emergency protocols.
Skills
Information intake
MS Office
Computer-aided dispatching
Project organization
Problem resolution
Good communication skills
Excellent written and oral communication
Telephone etiquette
Multi-line phone talent
Professional telephone demeanor
Good listening skills
Multi Tasking
Work History
911 Telecommunicator, 03/2019 to 07/2019 Ingham County 911 – , , Lansing, MI
Answered calls from automatic routing system and took basic information from callers.
Scanned suspects with NCIC per police requests to determine criminal and driver history, vehicle registration information and license status. This included interpreting driving records.
Entering information into the Law Enforcement Information Network.
Optimized productivity to improve on-time emergency response and life support.
Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
Read system maps and caller information, and documented all details in system.
Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
Worked flexible hours; night, weekend, and holiday shifts. Full-time, 80 hours bi-weekly
911 Emergency Dispatcher, 10/2013 to 07/2017 Washtenaw County Sheriff – , , Ann Arbor, MI
Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
Questioned callers to determine nature of problems and locations to direct type of response needed.
Received over 100 911 and non-emergency calls per 8 hour shift to dispatch calls to appropriate agencies and officers on duty.
Correctly entering warrants, wanted persons, orders, etc. into the Law Enforcement Information Network keeping track and correctly filing paperwork.
Scanned suspects with NCIC per police requests to determine criminal and driver history, vehicle registration information and license status.
Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
Reduced risks and emergency response issues by observing public safety field units.
Cultivated client rapport by interfacing with callers to aid with emergencies and general information
Used CLEMIS to track and maintain case incident numbers and logs.
Worked flexible hours; night, weekend, and holiday shifts. Full-time 40 hours per week
911 Emergency Dispatcher, 09/2012 to 02/2013 Henderson Police Department – , , Henderson, NV
Used Computer Aided Dispatch to track and maintain case incident numbers and logs.
Questioned callers to determine nature of problems and locations to direct type of response needed.
Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
Eliminated risks and emergency response delays by efficiently monitoring public safety field units.
Reduced risks and emergency response issues by observing public safety field units.
Scanned suspects with NCIC per police requests to determine criminal and driver history, vehicle registration information and license status.
Worked flexible hours; night, weekend, and holiday shifts. Full-time 40 hours weekly
911 Emergency Dispatcher, 01/2000 to 07/2012 City Of Ann Arbor – , , Ann Arbor, MI
Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
Entered warrants, wanted persons, order, etc into the Law Enforcement Information System.
Interpreted driving history and license status for officers as requested.
Keep files of warrants, missing person, stolen property, etc.
Questioned callers to determine nature of problems and locations to direct type of response needed.
Monitored alarm systems and closed circuit televisions to dispatch appropriate police response to intrusions and trouble indicated alarms.
Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
Tracked stolen articles into National Crime Information Center and monitored government-regulated alarms, including doors, motion sensors and duress tracers.
Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
Scanned suspects with NCIC per police requests to determine criminal and driver history, vehicle registration information and license status.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Worked flexible hours; night, weekend, and holiday shifts. Full-time, 40 hours per week
Education
High School Diploma: , Expected in Garden City High School - Garden City, MI GPA:
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